Ingabire Ritah
Dubai,United Arab Emirates
Summary
Dedicated guest service agent with strong experience managing front desk operations in high-volume hotel environments. Skilled in guest relations, service recovery, upselling, and cross-department coordination, with a consistent focus on maintaining brand standards and delivering excellent guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Guest service agent
Doubletree by Hilton Jumeirah Beach
Dubai, UAE
11.2023 - Current
- Manage guest check-in and check-out processes efficiently using the ONQ Property Management System
- Handle reservations, room assignments, upgrades, and billing with strong attention to detail
- Respond promptly and professionally to guest inquiries, requests, and complaints, ensuring effective service recovery and guest satisfaction
- Coordinate closely with Housekeeping, Engineering, and Food & Beverage teams to resolve guest needs efficiently
- Maintain accurate guest profiles, records, and shift reports while ensuring data confidentiality
- Process cash, credit card, and billing transactions and complete end-of-shift reconciliations
- Promote hotel services, amenities, and local attractions to enhance the overall guest
Waitress
DoubleTree by Hilton Jumeirah Beach
Dubai, UAE
01.2022 - 10.2023
- Provided high-quality food and beverage service in line with hotel standards
- Took accurate food and beverage orders and ensured timely service
- Assisted guests with menu selections and promoted daily specials and beverages
- Handled guest requests and complaints professionally to ensure satisfaction
- Maintained cleanliness of dining areas in compliance with hygiene and safety regulations
- Coordinated with kitchen and bar teams to ensure smooth service operations
- Processed bills and payments accurately using the POS system
Education
Bachelor of Business Administration - Business management specializing in finance and people operations
Nexford University
USA 04.2025 -
Associate's degree - Hospitality management and Tourism
Akilah Institute of Women
Rwanda 07.2018 - 06.2021
Skills
- Guest Relations & Customer Service
- Communication & Coordination
- Front Office Operations
- Sales & Upselling
- Guest complaint solving
- Administrative skills
Certification
Employee of the month
Guest champion of the year nominee-middle East Hospitality Excellence Awards
Women Leadership
Front office operations-Vatel Rwanda
Revenue management, service excellence and leadership operations
Timeline
Bachelor of Business Administration - Business management specializing in finance and people operations
Nexford University
04.2025 -
Guest service agent
Doubletree by Hilton Jumeirah Beach
11.2023 - Current
Waitress
DoubleTree by Hilton Jumeirah Beach
01.2022 - 10.2023
Associate's degree - Hospitality management and Tourism
Akilah Institute of Women
07.2018 - 06.2021