Hi, I’m
Ingrid Joy Sabuga
Dubai
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Al Ayadi Sarea Building Cleaning. Skilled in telephone handling and organization, I excel in creating positive client relationships and efficient office environments. Achieved significant improvements in guest experience and operational efficiency, demonstrating strong interpersonal and file management capabilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
years of professional experience
Work History
Al Ayadi Sarea Building Cleaning
Receptionist
12.2022 - 07.2024
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Part-Time
Housekeeping
10.2022 - 12.2022
Job overview
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Fostered positive guest relations by promptly addressing and resolving any housekeeping issues encountered.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Collaborated with housekeeping to ensure timely room turnover and optimal guest experience.
- Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
- Maintained an organized work environment through diligent housekeeping and inventory management practices.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
SM CDO Premier
Cashier
07.2017 - 12.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Austria Accouting Firm
Office Secretary
01.2012 - 12.2014
Job overview
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
Education
Cagayan De Oro College, Cagayan De Oro City,Philippines
Bachelor of Science from Criminology
University Overview
- 2.00 Minimum Average
- Reserve Officers Training Corps 1999 to 2000
- Silent Drill, 1999 to 2001
Saint John The Baptist High School, Lagonglong Misamis Oriental,Philippines
High School Diploma
03.1999
University Overview
- Member of Student Body Organization 1996 to 1999
- 89.90Minimum Average
- Drum and Bugle Corps 1995 to 1999
- Staff Sargeant 4, Citizenship Advancement Training
- Captain Ball of SJBH Women's Volleyball
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Scheduling appointments
Languages
English
Tagalog
Arabic
Timeline
Receptionist
Al Ayadi Sarea Building Cleaning
12.2022 - 07.2024
Housekeeping
Part-Time
10.2022 - 12.2022
Cashier
SM CDO Premier
07.2017 - 12.2019
Office Secretary
Austria Accouting Firm
01.2012 - 12.2014
Cagayan De Oro College
Bachelor of Science from Criminology
Saint John The Baptist High School
High School Diploma
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