Insia Ali
Dubai
Summary
Accomplished professional with expertise in planning and execution, strategy realignment, and critical thinking. Demonstrated proficiency in customer service, multi-tasking, and resource utilisation. Adept at negotiation, client relationship management, and immigration process optimisation. Skilled in documentation compliance and cross-border mobility coordination. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Immigration Associate
Vialto Partner
Dubai, UAE
04.2025 - 11.2025
- Managed end-to-end UAE and GCC immigration processes, including visas, work permits, residency renewals, status changes, and Golden Visa applications, including coordination of the Golden Visa labour card process.
- Coordinated and processed business visa applications for assignees traveling from the UAE to multiple global destinations, ensuring compliance with destination-country requirements.
- Successfully handled tight deadlines and complex immigration cases, resolving documentation issues, addressing government queries, and escalating risks when necessary.
- Acted as a primary contact for corporate clients and assignees, delivering clear guidance on requirements, timelines, and immigration strategy.
- Liaised with UAE authorities, embassies, consulates, and global Vialto offices to support seamless cross-border mobility.
- Maintained accurate case tracking in immigration systems, prepared client updates and reports, and supported efficient billing and compliance processes.
- Conducted research on regional immigration changes and contributed to updating internal process guides and knowledge resources.
Global Mobility Specialist
Fragomen
Dubai, UAE
01.2023 - 01.2025
- Provides compliant immigration advice, knowledge and strategy to clients and coordinates end-to-end immigration processes for the firm’s corporate client base.
- Functionally monitor and manage internal staff, teams, and workload requirements to meet expectations, deadlines, and financial targets.
- Oversee other administrative staff for daily task allocation, process monitoring and case reporting updates.
- Manage Co-Counsel/third-party service Providers to ensure seamless, compliant, and high-quality services
- Help the larger team optimise processes and identify and execute automatable tasks for better customer service.
- Accountable for independently providing excellent immigration services for a specific portfolio of clients.
- Advises clients on a wide range of cases, especially those with high complexity and VIP cases.
- Acts as a reference point for day-to-day questions and should be a source of technical expertise for other members of the team.
- Responsible for assisting Managers & AMs with the successful delivery of the output of work on specific client accounts and are expected to actively contribute to the growth of the client accounts and act as back-up to Assistant Managers.
- Effectively manages relationships with client contacts and gains their confidence through displaying professionalism, legal expertise, and efficiency in all communications.
Private Client Services Manager
MHQ
Dubai
01.2022 - 01.2023
- Expanded cross-functional organizational capacity by collaborating across departments on priorities which resulted in savings and improved profit margins.
- Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Business Services Manager
TASC Outsourcing
Dubai
01.2021 - 01.2022
- Supervise the processing of trade license new applications and renewals, labour applications and immigration application/card renewal, and amendments.
- Administered the processing of investor visas, employment visas, dependent visas and Maid's visas.
- Managed the workflow of the Operations Team and offered support where required.
- Observe interactions of the team with clients, and other team members and provided guidance and solutions where needed.
- Conducted training and assessment for operations employees/new joiners.
- Complete industry knowledge of UAE visa processes and license applications - Freezone and Mainland.
- Managed a team of 9 people including PRO's and Operation executives. Managed Client Complaints and positive reviews.
Business Setup Manager
Smartzone
Dubai
01.2020 - 01.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Networked among local businesses and community organizations to develop leads and generate business.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Used ZOHO to handle current portfolio and prospective leads.
- Addressed and resolved business strategy obstacles to inform stakeholders.
- Identified revenue opportunities by collaborating with distribution partners.
Renewal Manager
Business Incorporation Zone (BIZ)
Dubai
01.2019 - 01.2020
- Record & manage quote information in CRM.
- Close customer quotes before the expiry of an existing contract.
- Manage cancellation requests, ensuring any credits due are acknowledged and credited.
- Handle requests for contract changes (co-termination, adds, deletes, date, ownership, or site).
- Carrying out research and data collection to understand the nature of the business the client has intended to start and its implications in different zones in UAE.
- Liaising with the client to keep them informed of progress and to make relevant decisions to ensure a smooth process of application.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Business Consultant
iAssist
Dubai
01.2017 - 01.2019
Business Consultant
HAH Overseas and Contracting LLC
Dubai
01.2012 - 01.2015
Education
Bachelor of Arts - Business and Human Resource Management
Middlesex University Dubai
Dubai 01.2011 - 01.2014
Skills
- Planning & Execution
- Strategy Realignment
- Critical Thinking
- Customer Service
- Multi-tasking
- Resource Utilization
- Negotiation
- Client relationship management
- Immigration process optimisation
- Documentation compliance
- Cross-border mobility coordination
LANGUAGES
English - Excellent
Hindi - Excellent
Urdu - Excellent
Arabic - Average
REFERENCES
Available Upon Request
ADDITIONAL INFORMATION
- Birth Date: 1992-04-15
- Driving License - Yes
- Visa Status - Company Sponsorship
Timeline
Immigration Associate
Vialto Partner
04.2025 - 11.2025
Global Mobility Specialist
Fragomen
01.2023 - 01.2025
Private Client Services Manager
MHQ
01.2022 - 01.2023
Business Services Manager
TASC Outsourcing
01.2021 - 01.2022
Business Setup Manager
Smartzone
01.2020 - 01.2021
Renewal Manager
Business Incorporation Zone (BIZ)
01.2019 - 01.2020
Business Consultant
iAssist
01.2017 - 01.2019
Business Consultant
HAH Overseas and Contracting LLC
01.2012 - 01.2015
Bachelor of Arts - Business and Human Resource Management
Middlesex University Dubai
01.2011 - 01.2014