Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Intesar Al Ghafri

Abu Dhabi,UAE

Summary

Perceptive individual with initiative to obtain knowledge in hiring, training and development of employees. Keen in improving succession planning and employee experience. Devoted to provide impactful workplace and fostering environment for employees.

Seeking a challenging position where I can be an active dependable employee to add value to the company and develop both my technical and interpersonal skills. Looking for an employment with a company where I can use my talents and skills to grow and evolve the company, welling to sacrifice my own time to get the tasks done as perfect as I can. Ambitious planner and organizer with drive for professional and corporate success. Works collaboratively to align logistics with objectives. Strong deadline management and coordination skills. Organized equipped with skillful management of complex task loads. Coordinates workflow and monitors follow-through to maintain organizational targets. Collaborative communicator with excellent conflict-resolution skills.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Information System Coordinator

JAHEZIYA - Ministry of Defense
Abu Dhabi, UAE
10.2024 - Current
  • Providing technical support and assistance services to all departments within the organization.
  • Identifying requests, services, and technical needs of clients and future projects received through official correspondence, and preparing official documents.
  • Managing customer complaints and resolving issues by reducing the number of delayed and pending requests and incidents through the ITSM system in alignment with business requirements.
    Managing IT services and documenting notes and outcomes.
    Attending meetings to present the agenda and follow up on the implementation of administrative decisions by coordinating with all other departments.
  • Participating in organizing staff meetings, notifying participants of schedules, and recording meeting minutes.
    Reviewing employee files to respond to inquiries and provide information regarding HR procedures.
    Coordinating and organizing office services.
  • Experience in managing and operating the IT Service Management (ITSM) system.

Software Technical Support Agent

ETS - Ministry of Defense
Abu Dhabi , UAE
09.2020 - 09.2024
  • Maximised productivity by coaching and developing line managers in self-sufficient performance management.
  • Assisted with research and analysis of compensation data to ensure appropriate setting of pay levels.
  • Recommended HR technology implementation to minimise manual work, boosting departmental efficiencies.
  • Ensured company success, liaising with line managers to identify and assess recruitment needs.
  • Determined candidate eligibility by planning and delivering employment testing.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Managed performance appraisal systems and policies.
  • Automated employee performance evaluation reminders for senior leadership.

Application support Agent

Emirates Defense Industries Company
Abu Dhabi , UAE
01.2016 - 12.2018
  • Organizing and updating the employers personal files.
  • Following up assigned tasks.
  • Making employers performance reports.
  • Monitoring employees attendance.
  • Coordinating with different departments.
  • Administrative works.
  • Forwarding and following tasks to other departments.
  • Making weekly, monthly and yearly statistics.
  • Member of many working groups for different tasks.

Technical Support Agent

Emirates Defense Industries Company
Abu Dhabi , UAE
01.2013 - 12.2015
  • Coordinate and follow up with the Technical support team the status and the solution of the trouble tickets.
  • Effective communication and coordinate with internal and external customers.
  • Performing administrative tasks.
  • Monitoring staff attendance and writing monthly reports.
  • Manage internal staff relations for outsourced employees Liaising with HR and Other departments.
  • Provide Administrative Support and coordinate with other Committees.

Call Center Officer

C4 Advanced Solution - Ministry of Defense
Abu Dhabi, UAE
01.2010 - 12.2012
  • Follow up and reporting of end user incident and request queues. Enforces compliance with all Service Desk policies and procedures.
  • Coordinate with customers and assist them in finding the right supply to meet their specific requirement.
  • Responded to and handled customer complaints and inquiries in timely manner.

Education

Bachelor of Business Administration in HRM -

Emirates College of Technology

Diploma of Business Administration in HRM -

Emirates College of Technology

Skills

    Personal Skills:

  • Time and team management
  • Pressure resilience
  • Effective communication
  • Team collaboration
  • Fast and accurate execution
  • Skill acquisition
  • Strategic planning and communication
  • Problem solving and analysis


    • Computer Skills:

  • Microsoft office
  • Reporting and Review
  • Email and Internet Explorer
  • English & Arabic keyboarding

Certification

2011 ABU DHABI, UAE

Administrative Assistant Emirates College of Technology


2011 ABU DHABI, UAE

Secretarial Course
Emirates College of Technology


2011 ABU DHABI, UAE

International Computer Driving License Emirates College of Technology

Languages

English
Upper intermediate
Arabic
Native

Timeline

Information System Coordinator

JAHEZIYA - Ministry of Defense
10.2024 - Current

Software Technical Support Agent

ETS - Ministry of Defense
09.2020 - 09.2024

Application support Agent

Emirates Defense Industries Company
01.2016 - 12.2018

Technical Support Agent

Emirates Defense Industries Company
01.2013 - 12.2015

Call Center Officer

C4 Advanced Solution - Ministry of Defense
01.2010 - 12.2012

Bachelor of Business Administration in HRM -

Emirates College of Technology

Diploma of Business Administration in HRM -

Emirates College of Technology

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Intesar Al Ghafri