MUHAMMAD INTIKHAB
Dubai,UAE
Summary
Motivated and people-focused professional with over 8 years of leadership experience in the hospitality and security sector, with a proven track record as a departmental trainer. Passionate about empowering others through structured learning, hands-on coaching, and knowledge sharing. Currently seeking a transition into a Learning & Development or Training Coordinator role to leverage mExperienced Security Supervisor with over 10 years in hospitality and 1 year in commercial security. Adept at implementing security policies, SOPs, and safety protocols to protect guests, staff, and property while maintaining high service standards.
Proven leader in training and supervising security teams, including CCTV operators, with expertise in incident management, surveillance, and risk assessment. SIRA Certified and Certified Protection Officer (CPO) with a Diploma in Information Technology, providing strong technical knowledge of security systems and monitoring technologies.
Known for strong leadership, effective communication, and problem-solving skills, committed to continuous improvement, team development, and delivering high-quality security services in fast-paced environments.y expertise in team training, policy implementation, and skills development in a dynamic organization that values growth and continuous learning.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Safety & Security Supervisor
Mercure Suits & Apartment Al Barsha Heights Dubai
Dubai, UAE
11.2025 - Current
- Supervised and managed security operations for large hospitality property with 1,015 rooms, ensuring safety of guests, staff, and assets.
- Led and coordinated team of security officers and CCTV operators, ensuring 24/7 coverage across hotel and apartment facilities.
- Implemented and monitored security policies, SOPs, and emergency procedures in accordance with hotel standards and UAE security regulations.
- Conducted daily security briefings, patrol supervision, and incident response management to maintain safe environment.
- Managed access control, surveillance systems, and CCTV monitoring to prevent security breaches and ensure quick response to incidents.
- Coordinated with hotel management, engineering, housekeeping, and local authorities during emergencies or investigations.
- Handled guest complaints, lost & found cases, and security incidents with professionalism while maintaining hospitality service standards.
- Conducted risk assessments and security audits to identify vulnerabilities and improve safety procedures.
- Trained and mentored new security staff on safety protocols, emergency response, and customer service standards.
- Prepared incident reports, daily occurrence reports (DOR), and security documentation for management review.
Security Supervisor & Departmental Trainer
Avani Ibn Battuta Hotel Dubai Hotel
Dubai, UAE
03.2025 - 10.2025
- Solely managing all Security Department operations for the property, while reporting directly to the Cluster Security & PRO Manager and acting as the primary point of contact for all security matters.
- Solely managed all aspects of the security department, ensuring 24/7 safety operations for staff and guests.
- Appointed as Departmental Trainer, leading training for new security hires and cross-departmental team members on crisis response, emergency procedures, and property safety policies.
- Conducted regular training workshops, drills, and refresher courses, ensuring 100% compliance with internal SOPs and legal standards.
- Designed training materials and used visual aids, role-playing, and scenario-based learning to ensure engagement and knowledge retention.
- Trained staff on conflict de-escalation and guest handling, contributing to a safer and more welcoming environment.
Security Supervisor & Team Trainer
Century Mall Al Mamzar Dubai
Dubai, UAE
12.2023 - 03.2025
- Supervised daily security operations within a high-traffic shopping mall, ensuring a safe and secure environment for customers, tenants, and staff.
- Provided on-the-job coaching for newly hired officers and facilitated knowledge sharing on protocols and emergency response.
- Conducted regular performance evaluations and collaborated with management to improve team capability.
- Collaborated with mall management and staff to address safety concerns, resolve incidents, and coordinate security planning.
- Identified potential risks or breaches through vigilant observation and proactive intervention.
- Provided effective communication between security personnel and mall leadership for coordinated responses and operational clarity.
Security Supervisor & Team Trainer
Movenpick Grand Al Bustan Dubai
Dubai, UAE
10.2021 - 11.2023
- Supervised daily security operations within a prestigious 5-star property, ensuring the safety and security of guests, employees, and assets.
- Frequently assigned as training lead during onboarding of new staff, covering SOPs, emergency drills, and property-specific security practices.
- Assessed team performance, led training initiatives, and participated in recruitment to maintain a highly skilled and professional security workforce.
- Provided expert testimony in legal proceedings related to incidents occurring on-site, supporting criminal and civil cases.
CCTV Operator Team Leader
Al Safwan Gulf Security LLC Dubai
Dubai, UAE
04.2016 - 10.2021
- Supervised security officers and ensured strict adherence to company protocols and procedures.
- Managed control room operations in compliance with CCTV codes of practice, maintaining comprehensive surveillance coverage.
- Monitored CCTV footage to detect and report suspicious activity, blind spots, and potential security breaches promptly.
- Reported incidents to management and coordinated with police and emergency responders as needed.
- Liaised with statutory authorities and security supervisors to support incident resolution and information sharing.
Education
Diploma in Electrical Engineering - Electrical Technology
Peshawar Technical Board
Peshawar Pakistan 04.2011 - 09.2014
Higher Education - Science
Mardan Board
Mardan Pakistan 04.2009 - 05.2011
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, Access, SharePoint)
- CCTV Monitoring
- Security Report Generation
- Incident Investigation
- CPR and First Aid
- Departmental Training
- Loss Prevention
- Emergency Response
- Procedures / Evacuation
- Threat Mitigation
- Ethical Conduct
- Security Awareness
- Incident Management
- Team Leadership
- Outsourcing Management
Certification
- SIRA Security supervisor certified.
- Accor ACE of the June 2023 month Recognition certificate.
- Accor February 2022 month Recognition certificate.
- Certificate of Achievement- Preparing & Responding to Active shooter incident from UNDSS.
- Accor Letter of appreciation December 2022.
- Appreciation certificate from MBRI June-2025.
- Accor Letter of appreciation May 2023.
- First AID/ CPR/ AED License.
- Arabic languages certificate-2019.
Language
English
Pushto
Urdu
Timeline
Safety & Security Supervisor
Mercure Suits & Apartment Al Barsha Heights Dubai
11.2025 - Current
Security Supervisor & Departmental Trainer
Avani Ibn Battuta Hotel Dubai Hotel
03.2025 - 10.2025
Security Supervisor & Team Trainer
Century Mall Al Mamzar Dubai
12.2023 - 03.2025
Security Supervisor & Team Trainer
Movenpick Grand Al Bustan Dubai
10.2021 - 11.2023
CCTV Operator Team Leader
Al Safwan Gulf Security LLC Dubai
04.2016 - 10.2021
Diploma in Electrical Engineering - Electrical Technology
Peshawar Technical Board
04.2011 - 09.2014
Higher Education - Science
Mardan Board
04.2009 - 05.2011