I Nyoman Lucky Sadhya Karuna
Abu Dhabi,United Arab Emirates
Summary
Dedicated hospitality professional with a strong commitment to teamwork, guest satisfaction, and brand loyalty. Known for collaborating effectively across departments to deliver seamless guest experiences. Motivated to grow within an organisation that values professional development, long‑term career progression, and financial growth, while contributing to business success and upholding the highest service standards through continuous learning and improvement.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Multi Property Reservations Agent
The St.Regis Saadiyat Island-Marriott Group
Abu Dhabi
2025.04 - Current
- Manage the inventory rooms and place bookings as required in order to keep the availability balance
- Provide information about hotels, prices, availability, and facilities terms to hotel guests. Carry out administrative tasks including creating reports and distributing them for executive teams.
- Increasing the revenue by negotiating the specifics of rates regarding the quotation for corporate, wholesale, or retail booking.
- Prepared Picked‑Up Reports to monitor daily reservation pickup, analyze booking trends, and support forecasting and inventory management.
- Managed complex bookings with attention to detail and professionalism.
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Improved customer relationships through handling complaints professionally and promptly.
Reservation Agent Cross Trainee
The St.Regis Saadiyat Island-Marriott Group
Abu Dhabi
2024.08 - 2024.08
- Assisted in handling incoming reservation requests via phone, email, and online travel agency.
- Reviewed all reservations to ensure accuracy in updates.
- Provided information about hotel services, amenities, and local attractions.
- Managed email communications and internal and external calls.
- Handled Marsha system operations.
- Followed up on pending payments from travel agents.
Guest Experience Expert (Receptionist)
The St.Regis Saadiyat Island-Marriott Group
Abu Dhabi
2023.12 - 2025.04
- Assisted in preparing all stationary items including keys, key jackets, and envelopes.
- Supported pre-departure and follow-up tasks from PMS systems and reviewed guest billing.
- Conducted check-in and check-out procedures to ensure a pleasant stay for guests.
- Gained familiarity with company membership benefits and managed guest complaints.
- Addressed financial queries related to payments, city ledger, and rebates.
- Handled email correspondence efficiently.
- Maintained cleanliness of the work area with attention to detail.
- Run of credit limit to be done.
- Push the revenue of up-selling by maintaining the achievement of the target.
- Maintain efforts to enroll non-member guests into the membership program and foster continued loyalty with Marriott.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
Guest Experience Expert (Receptionist)
ALOFT Abu Dhabi by Marriott
Abu Dhabi
2022.10 - 2023.11
- Prepare all stationary (keys, key jackets, envelope, etc. and pre-departure and follow-up traces from PMS and check the credit limit.
- Perform all necessary check-in and check-out procedures and ensure that guests have a good stay.
- Have a good knowledge of the company, all the membership benefits, and handling guest complaints.
- Assigning the rooms according to the guest preferences and their status (Elite Members).
- Night audit shadow (Prepare finance report and night manager report).
- Handled group check in and check out.
- Handled email correspondence efficiently.
- Handled Finance quires (Payment, City Ledger, Rebate).
- Maintain cleanliness of work area while paying attention to detail.
- Run of credit limit to be done.
- Push the revenue of up-selling by maintaining the achievement of the target.
- Maintain efforts to enroll non-member guests into the membership program and foster continued loyalty with Marriott.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
Front Office Cross Trainee
ALOFT Abu Dhabi by Marriott
Abu Dhabi
2022.07 - 2022.09
- Knowledge of how to greet guests while performing 15/5 rule and knowing how to operate PMS - Opera system.
- Having good communication and ensuring guests will have a smooth check-in and check-out experience.
- Ensuring that the reception area is neat, organized, and presentable and managing multiple tasks simultaneously, such as answering phone calls and handling administrative tasks.
- Lobby Ambassador and Guest Arrival Expert
- Greet and provide a warm welcome to the guests and be aware of what's going on in the local area.
- Knowledgeable about local attractions and responsive and fast in helping guests.
- Escort guests to their rooms, explaining the room's features and assisting with any special requests.
Housekeeping Internship
ALOFT Abu Dhabi by Marriott
Abu Dhabi
2021.10 - 2022.10
- Room Attendant.
- Arrange the trolley and fill up the empty chemical bottles, vacuum the corridor, and removing the trash in the lift landing area, starting the duty and after duty.
- Clean all the stayover rooms and vacant dirty rooms and learn how to fill out a task sheet (Room Assignment).
- Know the room status such as DND (Do Not Disturb), RS (Refuse), DL (Double Lock), SO (Sleep Out), and NL (No Luggage) and learn how to do the checkout room (Vacant Dirty Room) correctly and quickly.
- Housekeeping Runner.
- Prepare the room attendant's trolley with the amenities needed daily such as soap, body lotion, coffee capsule, cups, and others.
- Prepare linen, towels, and garbage bags in the middle pantry on each floor for room attendants.
- Handling guest requests and providing supervisor and room attendant requests.
Education
IALF Bali Language Center
Bali, Indonesia 2019.01 - 2021.01
Bachelor's degree - Tourism Business Management Study Program
Bali State Polytechnic University
Bali, Indonesia 2019.01 - 2022.01
Skills
- Computer literate: PMS (Opera System), MARSHA, Word, Excel, PowerPoint, Outlook, Adobe Premiere Pro, Corel Draw and Photoshop
- Fast learner, hard worker, customer-oriented, highly flexible thus adapting easily and quickly to new environments, positive and motivating attitude
- Outstanding customer service orientation and organizational skills
- Good communication and interpersonal skills
- Exceptional team player
- Decision and Negotiate
- Time Management
ACHIEVEMENTS
Housekeeping Champion (March 2022),
Talent of the Month (April 2022),
Front Office Champion (Top Marriot Bonvoy Enroller (December 2022),
Highest talent mentioned in GV (May 2023, June 2023 & Quarter 2 2023),
Highest Elite Appreciation score (March 2023 & April 2023),
Highest Elite Appreciation score (August 2023) & Highest Elite Appreciation score (Q3 2023), Appreciation Exceptional Guest Interaction Skills (Q2 2023),
Nomination for the next role step (2023)
Languages
English
Fluent
Indonesian
Native
Affiliations
- Music, Design, Fishing
Timeline
Multi Property Reservations Agent
The St.Regis Saadiyat Island-Marriott Group
2025.04 - Current
Reservation Agent Cross Trainee
The St.Regis Saadiyat Island-Marriott Group
2024.08 - 2024.08
Guest Experience Expert (Receptionist)
The St.Regis Saadiyat Island-Marriott Group
2023.12 - 2025.04
Guest Experience Expert (Receptionist)
ALOFT Abu Dhabi by Marriott
2022.10 - 2023.11
Front Office Cross Trainee
ALOFT Abu Dhabi by Marriott
2022.07 - 2022.09
Housekeeping Internship
ALOFT Abu Dhabi by Marriott
2021.10 - 2022.10
IALF Bali Language Center
2019.01 - 2021.01
Bachelor's degree - Tourism Business Management Study Program
Bali State Polytechnic University
2019.01 - 2022.01