Ion Margarint
Freelance Personal Trainer
Dubai
Summary
An experienced technical support specialist transitioning to a career in fitness, personal training and mental health, driven by a deep passion for holistic health approach and overall wellness. The dedication to helping others achieve their goals inspired this significant career change.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Personal Trainer
Freelancer
03.2024 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Senior Desk Side Specialist
HCL Technologies
5 2021 - 4 2022
- Manage installation and maintenance of hardware and software including personal workstations, laptops, mobile devices and peripherals
- Manage diagnoses and repair of hardware, and contact appropriate service vendors when necessary
- Filled reports and maintain records of work performed on ServiceNow platform
- Troubleshoot and perform various technical computer and peripheral repair duties that include but are not limited to Windows OS, Office365, VPN, AirWatch, CITRIX applications
- Escalate and maintain efficient communication between involved specialized technical support groups and users on ServiceNow platform
- Keeping inventory for all new and retired PCs on site, performing investigation work to locate missing PC's accordingly.
Customer Support Engineer German Language
Microsoft
01.2017 - 09.2021
- Identify issues, investigate root causes and recommend solutions to reported problems through project implementation process
- Develop specific strategies and patterns for easier and more effective way of project implementation
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers
- Explained complex technology-related issues in understandable terms to customers
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Technical Support Analyst German
NTT Data Services
04.2016 - 05.2017
- Answered 30 calls daily and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Set up hardware and software in optimal configurations to meet network performance requirements
- Diagnosed and executed resolution for all network and server issues
Senior Airport Services Agent
Emirates Airlines
04.2014 - 03.2016
- Process the Passenger claims as per Company Claims Manual and ensure all the Files are settled within the stipulated time
- Proactively Trace all the unclaimed baggage in stores by effective use of diverse systems and ensure bags are dispatched to the passenger with minimum inconvenience
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Ensure smooth baggage handling for high-profile 'IO' passengers through total supervision of the process from the aircraft to the baggage belt.
Senior Bartender
Heineken Lounge, Emirates Leisure Retail
05.2012 - 07.2013
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Responsible for ensuring a positive customer experience by applying the signature 5-star Heineken serve
- Trained newly joined bartenders and barbacks.
Sales Manager
Motoland
05.2011 - 05.2012
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
Education
Bachelor of Science - Psychology
Moldova State University
Chisinau, Moldova06.2025
Bachelor of Science - Communication Science
Moldova State University
Chisinau, Moldova06.2010
Skills
O365/Active Directory/VPN/RemoteDesktops/Windows
ExerciseKnowleadge/Exercise and Technique Explanation
Empathetic/Attentive/Disciplined/Energic
Certification
Kepner- Tregoe Problem Solving, Decision Making and Troubleshooting advanced cours
Timeline
Active IQ Diploma in Gym Instruction and Personal Training
05-2024
Personal Trainer
Freelancer
03.2024 - Current
IT Support Technical Skills Bootcamp
02-2024
Kepner- Tregoe Problem Solving, Decision Making and Troubleshooting advanced cours
09-2017
Customer Support Engineer German Language
Microsoft
01.2017 - 09.2021
Technical Support Analyst German
NTT Data Services
04.2016 - 05.2017
Senior Airport Services Agent
Emirates Airlines
04.2014 - 03.2016
Senior Bartender
Heineken Lounge, Emirates Leisure Retail
05.2012 - 07.2013
Sales Manager
Motoland
05.2011 - 05.2012
Senior Desk Side Specialist
HCL Technologies
5 2021 - 4 2022
Bachelor of Science - Psychology
Moldova State University
Bachelor of Science - Communication Science
Moldova State University
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