Ionut Manjescu
Dubai,DU
Summary
Dependable and service-focused, motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional. Dedicated waiter with experience in achieving tangible results and cross-team collaboration.
Proactive and excited to partner with like-minded individuals to achieve goals. Responsible, passionate about delivering outstanding quality and service.
Overview
7
7
years of professional experience
Work History
Waiter
Koko Bay
10.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Delivery Driver
Amazon Logistics
10.2022 - 09.2023
- Met and surpassed productivity targets and quality standards.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Completed daily pre-departure inspection checklist before every shift.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
Waiter
Le Coz
04.2021 - 09.2022
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Runner
Al Dente
11.2020 - 03.2021
- Cleaned and organized workstations and common areas to increase efficiency.
- Supported bar team, finishing drinks with garnishes and running orders to accommodate busy shifts.
- Contributed to team goals with proactive assistance during high-volume shifts.
- Delivered food and beverages to patron tables, honouring requests for condiments and drink refills to support server team.
Delivery Driver
Amazon Logistics
04.2020 - 10.2020
- Handled merchandise carefully to provide safe delivery.
- Answered customer questions regarding shipments, quotations and Estimated Time of Deliveries (ETDs).
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Met and surpassed productivity targets and quality standards.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
Waiter
Le Montana
12.2017 - 01.2020
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Stocked and maintained silverware, linens and condiments.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Runner
Creta Star Hotel
02.2017 - 10.2017
- Cleaned and organized workstations and common areas to increase efficiency.
- Supported smooth dining operations by preparing set-ups for tables, lounge and bar areas.
- Supported bar team, finishing drinks with garnishes and running orders to accommodate busy shifts.
- Transported supplies between departments to maintain availability.
- Monitored stock levels and reported ordering needs to procurement team.
- Restocked consumables and high-use items to proactively avoid service interruptions.
Education
Economics - Economics
Artifex University
Bucharest, Roumania2017
Skills
- Time management skills
- Food and beverage knowledge
- Post sorting and delivery
- Table service
- Polite and friendly
- Customer service
- Passenger experience optimisation
- Punctual and reliable
- Strong work ethic
- Calm under pressure
- Quick learner
Languages
English
Upper Intermediate
B2
Romanian
Bilingual or Proficient (C2)
Timeline
Waiter
Koko Bay
10.2023 - Current
Delivery Driver
Amazon Logistics
10.2022 - 09.2023
Waiter
Le Coz
04.2021 - 09.2022
Runner
Al Dente
11.2020 - 03.2021
Delivery Driver
Amazon Logistics
04.2020 - 10.2020
Waiter
Le Montana
12.2017 - 01.2020
Runner
Creta Star Hotel
02.2017 - 10.2017
Economics - Economics
Artifex University
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