Summary
Overview
Work History
Education
Skills
Custom Section
Availability
Timeline
Generic
IQBAL YOUSAF BUTT

IQBAL YOUSAF BUTT

Dubai

Summary

To obtain a Ground Staff / Customer Service position where I can utilize 6+ years of courier & logistics experience, strong communication skills, and UAE market knowledge to deliver excellent customer satisfaction and smooth operations.

Proven track record in handling customer queries, managing deliveries, COD operations, and maintaining 100% customer satisfaction. Fluent in English, Urdu, Hindi and Basic Arabic with excellent interpersonal skills. Punctual, reliable, and experienced in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Customers Coordinator

Rule Flex Laboratory & Equipment Supplies
Dubai, UAE
06.2024 - 07.2026
  • Handle customer inquiries and coordinate delivery of laboratory equipment to clinics & labs
  • Schedule appointments, confirm orders via phone/email, and ensure timely dispatch
  • Maintain delivery records, invoices, and resolve customer complaints professionally
  • Liaise between clients and warehouse team for smooth operations
  • Successfully managed and coordinated team of 7+ employees.

Customers Support Executive

UCS Express Services
Dubai, UAE
06.2022 - 07.2024
  • Assisted customers with shipment tracking, delivery status, and new booking requests

Customers Support Executive

Flip Express Courier Services
UAE
04.2019 - 06.2021
  • Assisted customers with shipment tracking, delivery status, and new booking requests
  • Updated customers via call/WhatsApp regarding delivery time slots
  • Maintained database of clients and prepared daily operations reports
  • Trained new staff on customer handling and company SOPs

Customers Service & Operations Executive

Al Shamil Courier Services
UAE
02.2016 - 04.2018
  • Managed front-desk operations: parcel booking, tracking, and customer complaint resolution
  • Handled 40+ daily customer interactions with 100% satisfaction rate
  • Processed COD payments, issued receipts, and maintained daily cash reports
  • Coordinated with delivery team to resolve delayed/missing shipment issues

Indoor Sales Executive

Modern Aluminium Accesories
Ajman, UAE
04.2009 - 05.2012
  • Provided excellent customers service & upselling Aluminium products at local market

Education

Graduation -

Pakistan Islamia Higher Secondary School
Ajman UAE
2002 - 2003

Skills

  • Customer Service
  • Complaint Resolution
  • Client Coordination
  • Order Management
  • Cash Handling
  • COD Operations
  • Logistics
  • Shipment Tracking
  • MS Office
  • Email
  • WhatsApp Business
  • Data Entry
  • Documentation
  • UAE Market Knowledge
  • Cultural Knowledge
  • Team Player
  • Punctual
  • Problem Solver

Custom Section

Pakistani

Availability

Willing to work in shifts | Weekends | Immediate joining

Timeline

Customers Coordinator

Rule Flex Laboratory & Equipment Supplies
06.2024 - 07.2026

Customers Support Executive

UCS Express Services
06.2022 - 07.2024

Customers Support Executive

Flip Express Courier Services
04.2019 - 06.2021

Customers Service & Operations Executive

Al Shamil Courier Services
02.2016 - 04.2018

Indoor Sales Executive

Modern Aluminium Accesories
04.2009 - 05.2012

Graduation -

Pakistan Islamia Higher Secondary School
2002 - 2003

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IQBAL YOUSAF BUTT