Iqra BATOOL
Summary
Hardworking and motivated individual with a positive attitude. Looking to obtain a position in a company where my strong analytical and interpersonal skills will have a significant impact and to gain further experience while enhancing the company's reputation. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
11
11
years of professional experience
Work history
OPERATIONS EXECUTIVE
Bank Alfalah Limited
Islamabad
02.2014
- I was responsible for effectively managing cash handling at the cash counter.
Technical support executive
Darvis
Islamabad
10.2022 - 11.2023
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Develop and maintain accurate and up-to-date client information and support history records
- Monitor support ticket trends and proactively identify areas for improvement
- Provide good customer service to built the strong relationship.
- Manage the customer complains and provide solutions.
- Provide Cash support.
- Mange new Contracts
:
- Support cash collection effort as required
- Ensure the required reporting/KPIs
OPERATIONS EXECUTIVE
HHB
Islamabad
- 10.2022
- I was responsible for maintaining clients' database and important contracts.
CUSTOMER CARE REPRESENTATIVE
Mobilink
Islamabad
07.2012 - 02.2014
- I was responsible for handling and solving customer complaints.
Education
Bachelors in Commerce -
Islamia University of Bahawalpur
Skills
- Excellent communications and negotiations skills
- Enthusiastic, hardworking, energetic and proactive
- Adapt easily to new concepts and responsibilities
- Ability to perform work under pressure
- Customer support needs assessment
- Staff education and training
- Desktop support services
- Performance reporting
- Application support
- Team management
- Technical documents comprehension
- Office 365
- Data entry
Personal Information
- Nationality: Pakistani
- Marital status: Single
- Religion: Islam
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Timeline
Technical support executive
Darvis
10.2022 - 11.2023
OPERATIONS EXECUTIVE
Bank Alfalah Limited
02.2014
CUSTOMER CARE REPRESENTATIVE
Mobilink
07.2012 - 02.2014
OPERATIONS EXECUTIVE
HHB
- 10.2022
Bachelors in Commerce -
Islamia University of Bahawalpur
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