Iqra Saeed

• Improved office operations by automating client correspondence, record tracking and data communications.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Trained team members on new hotel services and products to support promotional efforts.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Achievements and Duties

• Managed day to day operations of the banquet facility that included One grand hall, Two conference halls, three board rooms, three open air terrace that all banquet facility having capacity to cater 1500 guests at once for both corporate and social events
• Developed ongoing programmes using good team communication and collaboration.
• Prepare monthly, quarterly and annual banquet report of revenue against cost
• To assist in menu planning and pricing
• Established new accounts and increased banquet sales significantly example: Darglobal, Zameen.com, London Realtors, DHA Lahore, Pepsicola International, World Bank,Tetra Pak,Packages etc
• Exceeded goals through effective prioritisation and consistent work ethic.
• Achieved target sale of Rs 45 million on monthly basis
• Effectively communicated and work closely with culinary team and all other operational departments to ensure smooth execution of all events including conducting weekly Banquet Event meetings with the Executive Chef.

Achievements and Duties

• Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely fashion
• Identified issues, analysed information and provided solutions to problems.
• Ensure that all accounts are properly updated in the banqueting system
• Handled 30-40 of inbound calls per day.
• Maintained clean, safe working environments to eliminate accident risks.
• Maintain up-to-date activity and rate information for each account on the banqueting system
• Oversaw daily operations over 1200 customer accounts with combined annual budget of 360million
• Collaborated with team members to achieve target results.
• Inspected products and services to comply with quality standards.

Achievements and Duties

• Greeting guests as they enter, and putting them on a waiting list as necessary
• Processed cash and card payments using tills, providing correct change for cash purposes
• Seating guests at tables or in waiting areas
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
• Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
• Answering phone calls, taking reservations and answering questions
• Kept the store clean, tidy and safe through regular deep cleans, visual merchandising, sweeping and removing empty shelf packaging.