Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic
IQRA SHAFI

IQRA SHAFI

AL AIN,UNITED ARAB EMIRATES

Summary

Accomplished Human Resources Manager proactive in meeting company issues head-on with innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.


A professional HR Manager demonstrating expertise in organising orientations and training. Approachable, diplomatic and discerning in dealing with employees. Committed to increasing employee retention and retaining company culture.



Overview

16
16
years of professional experience

Work History

HUMAN RESOURCE MANAGER

ARCO GROUP OF COMPANIES
KASHMIR, INDIA
06.2020 - Current
  • Implemented performance reviews and motivational strategies to elevate HR team results
  • Motivated employees through special events and incentive programs
  • Devised hiring and recruitment policies for employee company
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
  • Worked as effective team member while contributing to local and regional HR projects
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Liaised with senior leadership by chairing committee meetings to share and implement best practices.
  • Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
  • Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
  • Advised top management on appropriate employee corrective actions.
  • Managed leaves processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.

STATE HUMAN RESOURCE SPECIALIST

DEPARTMENT OF PUBLIC HEALTH
JAMMU & KASHMIR, INDIA
11.2013 - 08.2016
  • ENGINEERING, IRRIGATION & FLOOD CONTROL, JAMMU & KASHMIR, INDIA
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Develop and Guide implementation of social mobilization, communication, community participation and Capacity building activities
  • Assist Program Director in recruitment, induction , training , capacity building and exposure of the project staff and consultants.
  • Organize Training needs for Engineers at various levels and Liaoning with training institutes across India .
  • Defined KPI targets to maintain solid standards of work in team.
  • Selected, trained and performance-managed staff to build results-focused team.

SENIOR MANAGER SYSTEM AND OPERATION

JAMAKSH VEHICLEADES KASHMIR PVT LTD
SRINAGAR, INDIA
10.2011 - 11.2013
  • Onboarded new temps by entering employee information into systems
  • Worked with customers to understand needs and provide excellent service
  • Improved operations through consistent hard work and dedication
  • Participated in team-building activities to enhance working relationships
  • Ensure the line of authority of all managers with the respective department
  • Used exceptional planning and organisation skills to manage multiple, large-scale projects across five sites.
  • Networked with vendors, suppliers and transport carriers to capture best value for money.
  • Aligned priorities with company mission statements, writing internal policies and generating strategic KPI targets.

DGM - SALES & PLANNING

PEAKS AUTO PVT LTD
SRINAGAR, INDIA
09.2009 - 06.2011
  • Developed team communications and information for meetings
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Prepared variety of different written communications, reports and documents
  • Exceeded goals through effective task prioritization and great work ethic
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used Microsoft Word and other software tools to create documents and other communications
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Developed marketing plans to support department strategies.
  • Managed team of twenty staff, driving performance with motivational strategies to exceed sales targets.

HUMAN RESOURCE HEAD

PEAKS AUTO PVT LTD
SRINAGAR, INDIA
04.2009 - 09.2009
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Developed bonus and incentive programmes to drive employee performance.
  • Recruited, hired and trained new employees to optimise profitability.
  • Advised line managers on correct disciplinary procedures for compliant issue resolution.

SENIOR RESEARCH ANALYST

WIZKID CONSULTANCY & FINANCIAL SERVICES PVT LTD
NEW DELHI, INDIA
12.2008 - 04.2009
  • Analyzed statistical data using both modern and traditional methods
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
  • Tracked worldwide events to include natural disasters, political events, civil unrest and criminal activity for research into effects on corporate business and personnel
  • Evaluated potential subject participants to assess suitability for planned studies
  • Writing reports, making presentations and drafting agenda and minutes of meetings
  • Assisting in drafting questionnaires, preparing snap shots and data analysis
  • Implementing the agreed action plan to the agreed standards and deadlines
  • Ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation

HUMAN RESOURCE TRAINEE

MARINA GULF TRADING LLC
BUR DUBAI, UNITED ARAB EMIRATES
12.2007 - 12.2008
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Answered phone and performed clerical duties to assist human resources department
  • Consulted with supervisor to identify company needs and preferred employee qualifications
  • Contacted references and performed background checks.
  • Supported business continuity by updating and maintaining HR database with accurate employee data.
  • Helped to conduct employee engagement surveys using Google Forms and Sheets.
  • Researched pay scales to help inform development of competitive compensation packages.
  • Coordinated induction training and onboarding procedures for seamless hiring operations.
  • Delivered consistently high quality service to clients by efficiently resolving payroll and holiday queries.

Education

CERTIFICATE IN ADVERTISEMENT & MARKETING : MARKETING -

AMITY UNIVERSITY
07.2013

MBA - Human Resources Management

AMITY SCHOOL OF BUSINESS
07.2010

BBA - HUMAN RESOURCE MANAGEMENT

AMITY SCHOOL OF BUSINESS
08.2007

Skills

  • Benefits and compensation management
  • Performance management and coaching
  • Training development
  • Employee mediation
  • Job advertisement development
  • File and records management
  • Human resources management
  • Employee inductions
  • Resource planning
  • Recruitment process management
  • Training and development
  • Self-motivated
  • Contract negotiation
  • Employee onboarding procedures
  • Recruitment strategies

Accomplishments

  • Detail-oriented HR professional offering energetic and assertive personality
  • Trained in human resources policies, file maintenance and conflict resolution
  • Well-versed in industry guidelines and best practices
  • Attended two day workshop at UNICEF , Hotel Leela Palace, Delhi INDIA on the topic “Importance of WASH (Water, Sanitation & Hygiene)”, and Capacity Building techniques
  • Attended Training workshop on “CHANGE MANAGEMENT & PERSONALITY DEVELOPMENT” organized by Engineering Staff College of India, Hyderabad
  • Attended 101st National Science Congress , held at Jammu University for 10 days, where importance of WASH and water testing techniques were displayed at the stall and training was imparted to students and staff of various schools, College who participated in the event
  • Prepared a booklet on Capacity Building Development and submitted in Ministry of Water & Sanitation , New Delhi India
  • Organized the very first SAVE WATER- MARATHON in the valley of KASHMIR.

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent
Arabic
Beginner

Additional Information

I am an outcome-oriented Human Resources specialist who has worked in various senior HR positions to assist companies in achieving sustainable business growth and a positive operating culture. I have a demonstrated ability to manage the demands of employee recruitment, training and termination, as well as the day-to-day requirements of remuneration management, Occupational Health and Safety, and industrial relations issues. My qualifications and professional development have contributed to my ability to manage these diverse responsibilities, but I believe it is my interpersonal skills and open-door policy that have driven my success in fostering strong long-term workplace processes and relationships.


In my current and previous positions I have been responsible for driving the learning and development of both the management team and the general staff. I always aim to support and coach the team with positivity to encourage engagement and shape the culture of the organization.

A key skill I have acquired is the ability to successfully develop, implement and manage new HR systems and procedures. I enjoy the challenge of integrating a new system and working with the wider HR team to ensure a smooth and improved workflow. I have a proactive management style with the ability to drive significant change management activities.

I am highly computer literate and have managed projects that required solid IT skills, such as design and implementation of print and online marketing collateral. I approach all my work with an enthusiastic, professional attitude and look forward to utilizing my skills in a new and challenging environment.





Timeline

HUMAN RESOURCE MANAGER

ARCO GROUP OF COMPANIES
06.2020 - Current

STATE HUMAN RESOURCE SPECIALIST

DEPARTMENT OF PUBLIC HEALTH
11.2013 - 08.2016

SENIOR MANAGER SYSTEM AND OPERATION

JAMAKSH VEHICLEADES KASHMIR PVT LTD
10.2011 - 11.2013

DGM - SALES & PLANNING

PEAKS AUTO PVT LTD
09.2009 - 06.2011

HUMAN RESOURCE HEAD

PEAKS AUTO PVT LTD
04.2009 - 09.2009

SENIOR RESEARCH ANALYST

WIZKID CONSULTANCY & FINANCIAL SERVICES PVT LTD
12.2008 - 04.2009

HUMAN RESOURCE TRAINEE

MARINA GULF TRADING LLC
12.2007 - 12.2008

CERTIFICATE IN ADVERTISEMENT & MARKETING : MARKETING -

AMITY UNIVERSITY

MBA - Human Resources Management

AMITY SCHOOL OF BUSINESS

BBA - HUMAN RESOURCE MANAGEMENT

AMITY SCHOOL OF BUSINESS
IQRA SHAFI