Irakli Silagava
Senior Restaurant Manager
Dubai
Summary
Results-driven Hospitality Manager with expertise in operational management and guest satisfaction. Led teams to achieve objectives while adapting to dynamic environments. Experienced in inventory management, staff training, customer service, and financial oversight.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Senior Restaurant Manager
Cipriani Dolci Dubai Mall
Dubai
09.2022 - Current
- Led a team of 60 staff members, enhancing operational efficiency and customer service quality.
- Enhanced guest satisfaction by implementing a proactive feedback system and service recovery training for staff.
- Developed and implemented new staff scheduling procedures to optimize service flow.
- Developed and implemented staff training programs, resulting in improved team performance and retention.
- Managed inventory control processes, optimizing stock levels and reducing waste significantly.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations consistently.
- Coordinated special events and catering services, contributing to increased revenue and customer satisfaction.
- Utilized POS systems to track sales trends, enabling data-driven decisions to enhance menu offerings.
- Monitored customer feedback to identify service improvements, driving higher guest loyalty and repeat visits.
- Developed comprehensive event plans aligning with client objectives and budget constraints.
- Analyzed post-event feedback to identify areas for improvement, driving continuous enhancement of future events.
- Developed event proposals and budgets, aligning with client expectations and organizational standards.
- Managed logistics for private events, ensuring seamless execution and guest satisfaction.
Floor Supervisor
Cipriani Dolci Dubai Mall
03.2021 - 08.2022
- Trained and mentored staff, enhancing team performance and improving operational efficiency.
- Supervised daily operations, ensuring a high standard of service and guest satisfaction.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Resolved customer complaints promptly, maintaining positive guest relationships and loyalty.
Head waiter
Cipriani Downtown
01.2017 - 03.2021
- Prepare the table plans according to reservations
- Check the waiter staff, if they are following sequences of service
- Greeting the guests, taking the order and placing it, in a fast and efficient way
- Consistently checked on customers to ensure satisfaction with each food course and beverages.
- Effectively communicated with all staff regarding new protocols.
- Assist with the training of new employees as requested.
Restaurant Waiter
Cipriani Downtown
Dubai
03.2016 - 01.2017
- Provides customers with the best dining experience, includes formal interaction with
- Provision of information, up selling of products, multitasking of front and house duties
- Trained new staff on service procedures and standards, contributing to team efficiency and performance.
Head Waiter
Italian Restaurant "Paper Moon Doha"
01.2014 - 02.2016
- Created a welcoming atmosphere for guests to enhance their overall satisfaction.
- Studied menu items and provided detailed descriptions to guests.
- Check-in with guests to ensure that everything is going well.
Education
BBA - Business Administration And Finances, Minor in Business And Marketing
Tbilisi State University
Tbilisi, Georgia 09.2010 - 07.2014
Skills
Operations management
Guest satisfaction
Event coordination
Staff scheduling
Team training
Inventory management
Budget management
Cash reconciliation
Point of sale (POS) system operation
Operational efficiency
Timeline
Senior Restaurant Manager
Cipriani Dolci Dubai Mall
09.2022 - Current
Floor Supervisor
Cipriani Dolci Dubai Mall
03.2021 - 08.2022
Head waiter
Cipriani Downtown
01.2017 - 03.2021
Restaurant Waiter
Cipriani Downtown
03.2016 - 01.2017
Head Waiter
Italian Restaurant "Paper Moon Doha"
01.2014 - 02.2016
BBA - Business Administration And Finances, Minor in Business And Marketing
Tbilisi State University
09.2010 - 07.2014