Iram Adeel
Langenselbold
Summary
Accomplished Waitress Supervisor at LalQila Restaurant, adept in task delegation and complaint handling. Trained staff in hygiene standards, enhancing service quality. Coordinated kitchen and front-of-house operations, boosting customer satisfaction. Strong leadership and order accuracy skills contributed to a 20% increase in efficiency. Passionate about maintaining high standards and fostering a positive dining experience.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
LalQila Restaurant
06.2023 - 01.2024
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Set and oversaw weekly and special event menu plans.
Waitress
Andaaz Reestaurant
01.2022 - 03.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Political Science
Govt. Degree Girls College
Nankana Sahib - Pakistan03-2006
Skills
- Hygiene standards
- Task delegation
- Table management
- Sales promotion
- Order accuracy
- Strong leadership
- Complaint handling
Languages
English
Advanced (C1)
German
Beginner (A1)
Hindi
Upper intermediate (B2)
Timeline
Waitress Supervisor
LalQila Restaurant
06.2023 - 01.2024
Waitress
Andaaz Reestaurant
01.2022 - 03.2023
Bachelor of Arts - Political Science
Govt. Degree Girls College