IRAM ALI
Dubai,United Arab Emirates
Summary
Results-driven, ambitious, and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious executive ready to take on challenging roles, meet goals and surpass expectations. Successful manager equipped to plan, lead and optimize operations for changing landscape and accomplished in delivering above-expected results while streamlining processes. Ambitious to affect change and bring results in a new environment. Detailed Sales Manager with expertise overseeing successful revenue streams and recognizing areas for improvement. Reliable and capable of driving effective teams and looking for a new sales-oriented role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship manager
United Bank Limited
Sharjah
02.2024 - 11.2024
- Managed long-term customer relationships to increase revenue.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Built and carefully managed loyal, profitable client bases.
- Identified and developed new business opportunities, expanding existing client bases.
- Updated clients on new financial products for improved investment possibilities.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
Senior Business Development VRM
Mashreq Bank
Dubai, United Arab Emirates
10.2021 - 01.2024
- Launched new product lines with strong retail and marketing strategy.
- Drew on an understanding of key markets to push the development of business strategies.
- She maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- She collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
- Consistently exceeded revenue targets through new account penetration and development.
- Contacted and converted potential customers via telephone, email, and in-person inquiries.
- Closed complex, lucrative deals with new customers.
- Coached team to build client relationships and exceed sales targets.
- Grew engagement, interaction, and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Influenced critical decision-making and established trust with stakeholders.
Relationship Officer
Emirates NBD Bank
Dubai, United Arab Emirates
03.2016 - 04.2021
- Liaised between customers, staff, and stakeholders to maintain constructive communications.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Educated customers about company products, services, and special offers.
- Identified and implemented customer service and complaint-handling advancements.
- Held regular meetings with therelationship manager and other officers to discuss trends and new ideas to resolve issues.
- Applied regulatory expertise to develop compliant policies and processes.
- Studied the local market, identified potential opportunities, and informed the sales team to follow up.
Direct Sales Executive Representative
HSBC
Dubai, United Arab Emirates
03.2013 - 12.2015
- Effectively handled daily customer meetings, sales calls, and account management tasks, improving sales team efficiency.
- Built focused new client networks, growing business opportunities, and increasing revenue possibilities.
- Established and maintained positive, profitable client relationships through superb communication.
- Analyzed industry and competitor trends to enhance sales strategy.
- Generated new leads and opportunities to maximize revenue.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Certificate of Higher Education -
Anti-Money laundering Course Emirates NBD
DubaiCertificate of Higher Education -
Leadership American Liberty University
DubaiBachelor of Business Administration -
Azteca University
DubaiHSC Commerce -
His Highness Sheikh Rashid Al Maktoum Pakistan Sch
DubaiSSC Computer Science -
His Highness Sheikh Rashid Al Maktoum Pakistan Sch
DubaiSkills
- Training and mentoring
- Salesforce
- Revenue development
- Sales leadership
- Consultative and relationship selling
- Marketing expertise
- Campaign management
- Networking ability
- Cost management
- Open and clear communicator
- Promotions planning skills
- Customer demographics understanding
- Market research expertise
- Sales strategy familiarity
- Pricing structures knowledge
- Campaign development experience
Languages
English
Fluent
Arabic
Beginner
Hindi
Fluent
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Supervised a team of 40 staff members.
Certification
- Global Learning Centre-FZC ( Foundation Course )
- Certificate of Achievement for highest Revenue- OTC ( Bank of FGB )
- Certificate of Achievement for Shari'ah Principles and Islamic Contracts ( Mashreq Bank )
- Certificate of Achievement for Compliance E-Learning (AML/CTF, ABC, KYC, and Sanctions)-2022 ( Mashreq Bank )
Additional Information
- Ability to learn quickly and transfer knowledge
- Good analytical, statistical, and data mining skills
- Exposure to appraisals, counselings, team building, and staff development activities
- Confident to work independently and capable to finish tasks on time Timely execution and follow-up of instructions
- Predefined empowerment by direct manager
- Works within the overall direction and guidelines of the organization
- Provide feedback and suggestions to improve products, services, processes, procedures
- Decision-making authority is limited to certain functions which enable on-the-spot problem resolution
Affiliations
- Watching TV
- Car Racing
- Traveling / Camping
- Book Reading
Timeline
Relationship manager
United Bank Limited
02.2024 - 11.2024
Senior Business Development VRM
Mashreq Bank
10.2021 - 01.2024
Relationship Officer
Emirates NBD Bank
03.2016 - 04.2021
Direct Sales Executive Representative
HSBC
03.2013 - 12.2015
Certificate of Higher Education -
Anti-Money laundering Course Emirates NBD
Certificate of Higher Education -
Leadership American Liberty University
Bachelor of Business Administration -
Azteca University
HSC Commerce -
His Highness Sheikh Rashid Al Maktoum Pakistan Sch
SSC Computer Science -
His Highness Sheikh Rashid Al Maktoum Pakistan Sch
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