IRAM MANZOOR
DUBAI,UNITED ARAB EMIRATES
Summary
Diligent Human Resource Manager with years of experience aiding impactful HR strategy for continued company progression. Consistently meeting compliance targets through thorough policy development and expert implementation. Efficient Human Resource Manager with extensive experience providing developed professional support for continued best company practices. Deftly managing processes with expertise for continued progression and profitability.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
HUMAN RESOURCE MANAGER
STARLET PASSENGER TRANSPORT BY LUXURY CAR L.L.C
Dubai, UNITED ARAB EMIRATES
2023.10 - Current
- Devised training programmes for new and existing employees.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Handled company recruitment activities to develop high-achieving workforce.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Streamlined benefit programme administration efficiencies.
HUMAN RESOURCE MANAGER & TAXATION MANAGER
Al AMANY IT SOLUTION
DUBAI, UNITED ARAB EMIRATES
2023.03 - 2023.09
- Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
- Served as liaison between business divisions to facilitate communications.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
HUMAN RESOURCE MANAGER
MCB BANK LTD
JHELUM, PAKISTAN
2022.05 - 2023.01
- Advised senior management on employee corrective actions.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Monitored in-house HR trends to assess company performance against KPIs.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
SENIOR AML/CFT SUPPORT MANAGER
MCB BANK LTD
JHELUM, PAKISTAN
2019.09 - 2022.05
- Monitored employee and customer interactions to assess quality of service.
- Prepared schedules that maximised coverage during key hours.
- Coordinated support operations, aligning team efforts with organisational objectives.
- Understood and analysed operational requirements to produce suitable recommendations for clients.
- Achieved target ticket response and resolution times through focused planning and prioritisation.
BRANCH MANAGER
MCB BANK LTD
JHELUM, PAKISTAN
2019.01 - 2019.09
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Organised regular coaching and training exercises with staff to build motivation.
- Performed monthly and quarterly employee performance appraisals.
BRANCH OPERATION MANAGER
MCB BANK LTD
JHELUM, PAKISTAN
2014.01 - 2019.01
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Monitored industry trends to remain ahead of competitor activity.
- Identified new business leads and achieved high conversion rates to exceed growth targets.
- Worked with director to set performance standards.
- Motivated sales teams to deliver faultless service, uplifting account activity.
SUPERVISOR
MCB BANK LTD
JHELUM, PAKISTAN
2013.01 - 2013.12
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Dealt with customer complaints and rectified product and service issues.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Offered instruction, coaching and motivation for enhanced team morale.
CUSTOMER SERVICE OFFICER
MCB BANK LTD
JHELUM, PAKISTAN
2010.01 - 2013.01
- Participated in meetings to discuss goals and sales target.
- Maintained working knowledge of available products and services.
- Recorded and processed customer data accurately.
- Responded to and summarised customer complaints and feedback.
- Registered customer information to maintain accurate records.
- Engaged in team-building activities to build rapport with staff.
- Applied best practices to comply with customer service procedures.
- Provided professional and helpful support to new and existing clients.
Education
MASTER OF COMMERCE - FINANCE
UNIVERSITY OF SARGODHA
PAKISTAN 2013.03 - 2015.03
BACHELOR OF COMMERCE - FINANCE
UNIVERSITY OF PUNJAB
PAKISTAN 2007.03 - 2009.03
PRE MEDICAL - MEDICAL
FEDRAL BOARD OF INTERMEDIATE AND SECONDARY EDU.
PAKISTAN 2005.03 - 2007.03
SCIENCE EDUCATION - SCIENCE
ABBORTABAD BOARD
PAKISTAN 2003.03 - 2005.03
Skills
- Human resources strategy
- Excellent communication skills
- Process improvements
- Multitasking abilities
- Organisational development
- Resource planning
Languages
English
Fluent
HOBBIES
Sightseeing is the activity of visiting the interesting places that tourists usually visit.
Certification
Certified Branch Manager
Certified Branch Operation Manager
Trainings
Human Resource Management
Writing and professional developments
Communication skills
Risk Management
e-Banking
Money and Banking
Additional Qualification
- Institute of Bankers of Pakistan
Accomplishments
- Contributing to Satisfactory Audit Rating of MCB Bank Ltd in 2017,2018 & 2019.
Timeline
HUMAN RESOURCE MANAGER
STARLET PASSENGER TRANSPORT BY LUXURY CAR L.L.C
2023.10 - Current
HUMAN RESOURCE MANAGER & TAXATION MANAGER
Al AMANY IT SOLUTION
2023.03 - 2023.09
HUMAN RESOURCE MANAGER
MCB BANK LTD
2022.05 - 2023.01
SENIOR AML/CFT SUPPORT MANAGER
MCB BANK LTD
2019.09 - 2022.05
BRANCH MANAGER
MCB BANK LTD
2019.01 - 2019.09
BRANCH OPERATION MANAGER
MCB BANK LTD
2014.01 - 2019.01
MASTER OF COMMERCE - FINANCE
UNIVERSITY OF SARGODHA
2013.03 - 2015.03
SUPERVISOR
MCB BANK LTD
2013.01 - 2013.12
CUSTOMER SERVICE OFFICER
MCB BANK LTD
2010.01 - 2013.01
BACHELOR OF COMMERCE - FINANCE
UNIVERSITY OF PUNJAB
2007.03 - 2009.03
PRE MEDICAL - MEDICAL
FEDRAL BOARD OF INTERMEDIATE AND SECONDARY EDU.
2005.03 - 2007.03
SCIENCE EDUCATION - SCIENCE
ABBORTABAD BOARD
2003.03 - 2005.03