LMS
Irene Kilili
Learning And Development Specialist
Abu Dhabi
Summary
Highly-qualified Learning and Development Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Learning and Development Specialist
Consultant
Abu Dhabi
02.2018 - Current
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Built and maintained professional relationships with vendors and suppliers.
- Created and oversaw cooporate training programs for operations.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Designed and delivered web-based, self-directed learning materials.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed lesson plans, instructional materials and written practice tests for Technical and non-techniocal training courses.
Lead Training Specialist /Performance Manager
Etihad Airways
Abu Dhabi
09.2012 - 02.2018
- Monitored training effectiveness through observation and metrics analysis.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Translated job requirements into training to groom 500+ employees for next step in career path.
- Motivated 1000+ trainees and associates by demonstrating positive attitude to improve productivity.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 1000+ employees.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Created training schedules for trainees and presented weekly training programs.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency by 80%.
- Identified training programs to address competency gaps to meet specific training needs.
- Teamed with line managers to brainstorm ways to enhance and improve training effectiveness.
- Prepared budget for training programs and workshops.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Conducted induction for new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%.
- Wrote training manuals for customer service employees and sales positions according to company guidelines and protocols.
- Analyzed and evaluated training effectiveness and program outcomes.
- Worked with vendors to customize courseware to accommodate business needs.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Cabin Crew Trainer
Etihad Airways
Abu Dhabi
03.2008 - 08.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
Marketing and Public Relations Administrator
PowerPoint Systems (EA)
Nairobi
05.2005 - 01.2007
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Researched, negotiated, implemented and tracked advertising and public relations activities..
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Attended various trade shows to preserve company relations with distributors, customers and media personnel.
- Produced and distributed internal and external communications.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly.
- Coordinated and managed sponsorships and sponsorship activation.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Managed internal, external and crisis communications.
- Conducted market analysis and monitored competitive activity.
- Supported and integrated partnerships using strategic initiatives.
Education
Bachelor of Arts - Mass Communication
Maseno University
Kisumu, Kenya 09.2000 - 08.2005
Skills
Online training experience
Project implementation
Training material development
Workshop coordination
Public speaking
Classroom expertise
Employee training
Data organization
Training program development
First Aid/CPR
Self-Motivated
Cultural Awareness
Multitasking Abilities
Teamwork and Collaboration
Planning and Coordination
Attention to Detail
Coaching
Software
Oracle
Ms Powerpoint
MS word
Ms Excel
Zoho Projects
WordPress
IMovie
HTML
Javascript
Certification
CIPD Diploma - Learning and Development
Interests
Public Speaking
Travelling
Reading
Personal Development
Human Psychology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Learning and Development Specialist
Consultant
02.2018 - Current
Lead Training Specialist /Performance Manager
Etihad Airways
09.2012 - 02.2018
Cabin Crew Trainer
Etihad Airways
03.2008 - 08.2012
Marketing and Public Relations Administrator
PowerPoint Systems (EA)
05.2005 - 01.2007
Bachelor of Arts - Mass Communication
Maseno University
09.2000 - 08.2005