IRENE KIMATHI
Dubai, UAE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fabyland Entertainment
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait time.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Sales Associate
Nakuru Woolshop ltd
10.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
Education
High School Diploma -
Nakuru Girls High School
Skills
- Stocking and Replenishing
- Freight Operations
- Retail Sales Customer Service
- Report Preparation
- Microsoft Excel
- Microsoft Word
- Critical Thinking
- Active Listening
- Customer Relations
Timeline
Customer Service Representative
Fabyland Entertainment
09.2021 - Current
Sales Associate
Nakuru Woolshop ltd
10.2018 - 12.2020
High School Diploma -
Nakuru Girls High School
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