IRENE MIREMBE
DUBAI
Summary
Enthusiastic Retail Sales Associate with knack for building customer relationships and boosting sales. Excel at creating engaging shopping experiences, leading to increased customer satisfaction and loyalty. Consistently recognised for excellent product knowledge and ability to drive store performance.
Overview
8
8
years of professional experience
Work history
SALES ASSOCIATE
LEGOLAND DUBAI PARKS AND RESORTS
DUBAI , UNITED ARAB EMIRATES
11.2022 - Current
- Contributed to sales targets through active promotion of products.
- Provided product knowledge to customers for informed purchases.
- Dealt with returns, ensuring customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Conducted inventory checks to ensure stock accuracy.
- Assisted in visual merchandising, improving shop floor appeal.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
CASHIER
MAJID AL FUTTAIM
DUBAI , UNITED ARAB EMIRATES
02.2020 - 08.2022
- Processed payments swiftly for improved customer experience.
- Communicated product information to customers, driving informed purchases.
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Resolved customer complaints professionally leading to higher retention rates.
- Handled high volumes of transactions during holiday seasons efficiently.
- Greeted each customer warmly, creating a friendly shopping environment.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Collaborated closely with store management for daily operations success.
- Balanced till at end of day, maintaining accurate records.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Resolved customer complaints and answered queries about store products.
- Scanned products quickly, memorising codes and prices for unmarked products.
SALES ASSISTANT
HYPERMARKET DMCC
DUBAI , UNITED ARAB EMIRATES
09.2018 - 01.2020
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
- Demonstrated products effectively leading to increased sales conversions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Assisted customers with product selection for optimal satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Built lasting relationships with clients through customer service interactions.
- Collaborated with sales managers to meet target quotas.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Informed customers regarding promos and warranty services to increase sales.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organised displays to promote inventory and encourage customer purchases.
- Accepted card, cash and cheque payments in POS register system.
- Promoted customer loyalty scheme at checkout.
- Inspected products for damages and expiry dates before processing refunds.
- Requested and checked customer IDs at checkout for age-restricted products.
Education
DIPLOMA IN BUSINESS MANAGEMENT - BUSINESSES ADIMINSTRATION
MAKERE UNIVERSITY
WANDEGEYA KAMPALA UGANDA 02-2015
Skills
- Returns and exchanges management
- Handling difficult customers
- Retail software proficiency
- Customer database navigation
- Retail software use
- Cash handling
- Brand understanding
- Visual merchandising
- Stock management
- Conflict de-escalation
- Electronic payment processing
- Sales strategy implementation
- Customer relationship management
- Financial transactions processing
- Merchandise replenishment
- Outstanding customer service
- Health and Safety regulations
- Customer enquiry handling
- Fashion and styling expertise
- Multitasking efficiency
- Communication proficiency
- Retail security measures
- Time-Sensitive promotion familiarity
Languages
ENGLISH
Advanced
C1
Timeline
SALES ASSOCIATE
LEGOLAND DUBAI PARKS AND RESORTS
11.2022 - Current
CASHIER
MAJID AL FUTTAIM
02.2020 - 08.2022
SALES ASSISTANT
HYPERMARKET DMCC
09.2018 - 01.2020
DIPLOMA IN BUSINESS MANAGEMENT - BUSINESSES ADIMINSTRATION
MAKERE UNIVERSITY