Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Hi, I’m
IRENE MWANGI
WAITRESS
DUBAI
Summary
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Ninja Ramen RestaurantDOHA
WAITRESS
08.2021 - 12.2023
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Kahatia RestaurantNakuru
WAITRESS
05.2019 - 09.2020
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
EAST AFRICA VISION INSTITUTEKENYA
HOSPITALITY AND BUSINESS MANAGEMENT from Customer Service Management
12.2018 - 04.2019
University Overview
HEROES HIGH SCHOOLKENYA
High School Diploma
01.2015 - 11.2018
University Overview
Skills
Guest Relations Management
undefinedTimeline
WAITRESS
Ninja Ramen Restaurant
08.2021 - 12.2023
WAITRESS
Kahatia Restaurant
05.2019 - 09.2020
EAST AFRICA VISION INSTITUTE
HOSPITALITY AND BUSINESS MANAGEMENT from Customer Service Management
12.2018 - 04.2019
HEROES HIGH SCHOOL
High School Diploma
01.2015 - 11.2018
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