IRENE MWIKALI MWATU
DUBAI
Summary
Highly dedicated and organized professional excelling in team-oriented environments. Exceptional customer service, communication, and interpersonal skills to effectively assist coworkers and customers. Keen eye for detail and strong organizational abilities result in precise and efficient outcomes with minimal supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commis II
EMIRATES FLIGHT CATERING
03.2022 - Current
- Help Demi chefs in daily basis routines
- Ensure quality control of cooked components before assembling and also check the finished products meet the expected quality
- Compute formulas, percentages or production specific factors of every finished product
- Keep and maintain meticulous clean line
- Maintain the long-term continuity of production and service quality
- Sample and identify any bacterial or non-desirable excess components
- Complete quality check required for food product packaging
- Assisting team members to learn how to follow SOP’s
- Monitor CCP4,make sure assembled components meets our food safety ISO 2000 standards regulations.
- Document and Keep records of all assembled products that have carried out.
Receptionist Clerk
HONEY AND DOUGH KENYA
03.2018 - 01.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered and helped resolve enquiries from clients, vendors and general public
- Kept reception area clean and neat to give visitors a positive impression of the company
- Supported sales and marketing teams, including lead and campaign list building
- Provided clerical support to company employees, including copying, faxing and file management
- Updated Salesforce records to improve data quality
- Supported fire evacuations with clear communication and rigorous attendance checks
- Managed bookings using Booker software to schedule, cancel and re-arrange in accordance with appointments
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Customer Service Agent
KENYA MEAT COMMISSION
02.2015 - 07.2018
- Acted as first point of contact for customer issues and queries
- Adhere to food safety and quality control regulations made under section 24 of Kenya commission Act
- Delivered consistently excellent customer service to guarantee positive company experiences
- Collaborated well with other customer agents to deliver consistent service across various platforms
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager
- Processed product orders accurately and promptly, maximising customer satisfaction
- Adhered strictly to policies and procedures for continued company compliance
- Worked with call handling technology to respond to increased customers within target timeframes
- De-escalated objections and disputes professionally to maintain customer satisfaction.
Education
FOOD SAFETY LEVEL 3 And HACCP
ZIGMA QUALITY TRAINING INSTITUTE
Dubai,UAE10.2024
CERTIFICATE IN COMPUTER APPLICATIONS AND ICDL -
APTECH COMPUTER EDUCATION INSTITUTE
Dubai05.2024
DIPLOMA IN BUSINESS ADMINISTRATION -
KENYA UTALII COLLEGE
NAIROBI05.2014
Skills
- Culinary Proficiency
- Banquet Planning Expertise
- Kitchen equipment and tools
- Food preparation techniques
- Food and beverage pairing
- Forecasting and planning
- Performance Evaluation
- Recipes and menu planning
- Steady Decision-Making Under Pressure
- Proficient in Food Safety
Certification
Food safety level 3 and HACCP;High-field UKcertified
Ms office;Dubai municipality attested
Halal;High-field UK certified
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Timeline
Commis II
EMIRATES FLIGHT CATERING
03.2022 - Current
Receptionist Clerk
HONEY AND DOUGH KENYA
03.2018 - 01.2022
Customer Service Agent
KENYA MEAT COMMISSION
02.2015 - 07.2018
CERTIFICATE IN COMPUTER APPLICATIONS AND ICDL -
APTECH COMPUTER EDUCATION INSTITUTE
Food safety level 3 and HACCP;High-field UKcertified
Ms office;Dubai municipality attested
Halal;High-field UK certified
FOOD SAFETY LEVEL 3 And HACCP
ZIGMA QUALITY TRAINING INSTITUTE
DIPLOMA IN BUSINESS ADMINISTRATION -
KENYA UTALII COLLEGE
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