IRENE NAMUTEBI
Dubai
Summary
Results-oriented Sales Assistant known for delivering exceptional customer service and effective communication. Strong background in women's apparel sales, with a history of achieving operational accuracy and efficiency. Expertise in managing store operations, including cash handling and merchandising. Dedicated to enhancing customer satisfaction and ensuring a secure retail environment.
Overview
9
9
years of professional experience
Work History
SALES ASSISTANT
LIWA TRADING CENTER
Dubai , DUBAI
2022.04 - 2026.01
- Administered and reconciled cash, cheques, card, and mobile payments using POS
- Facilitated remarkable sales experiences by offering bespoke product recommendations aligned with specific customer preferences.
- Curated and exhibited new products in compelling, systematic displays to entice customers.
- Streamlined visual merchandising by implementing effective replenishment and coordinated item presentation in line with style standards.
- Facilitated prompt resolution of product returns with efficiency.
- Boosted store revenue derived from impulse and add-on purchases by advocating POS offers during all transactions.
- Developed enduring, profitable customer relationships via deployment of open-ended questions to analyse and fulfil individual requirements.
- Executed service with enthusiasm, supplying considerate and insightful recommendations to fulfil customer needs.
- Supported customers in navigating merchandise options, uncovering accessories, and completing transactions.
- Maximised customer satisfaction through profound product understanding and dedicated service engagement.
- Supervised cash registers effectively while executing both cash and card transactions.
- Kept updated on current promotions, refund guidelines, and payment policies, delivering reliable customer support.
STORE KEEPER
RANGES AGRO MACHINERY
UGANDA, UGANDA
2017.02 - 2020.03
- Ordered stock to guarantee optimized economic value in line with financial restrictions.
- Generated custom store Key Performance Indicators, automating reports with Clear Point to better monitor performance.
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
- Trained staff to maximize sales and deliver on store targets.
- Operated and maintained cash registers with sufficient cash floats.
- Enhanced loss prevention by strengthening premises security and access control, resulting in significant theft reductions.
- Analysed sales trends to improve product availability and enhance profits.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
- Minimized waste by 20
- % by correcting inefficiencies in stock management processes.
Education
Higher National Diploma - Diploma in library &information science
MAKERERE UNIVERSITY
2 2017
A-Levels - certificate in higher education
Kawanda secondary school
Skills
- Customer service after sale
- Stock merchandising
- Retail business strategy
- Point of sale (POS) skills
- Security investment
- Visual presentation design
- Skilled in conveying information
- Retail merchandising knowledge
- Customer engagement
- Product exhibitions
- Visibility enhancement
- Supply chain management
- Service excellence focus
- Result-oriented approach
- Proficient in messaging
- Effective communicator
References
Provided if needed
Languages
English
Timeline
SALES ASSISTANT
LIWA TRADING CENTER
2022.04 - 2026.01
STORE KEEPER
RANGES AGRO MACHINERY
2017.02 - 2020.03
Higher National Diploma - Diploma in library &information science
MAKERERE UNIVERSITY
A-Levels - certificate in higher education
Kawanda secondary school