IRENE NYAMBURA NJERI
Dubai
Summary
I have an extensive experience in project work management, customer service and waitress which has enabled to deliver results that exceed expectation. My ability to build relationships and foster collaboration has enabled me to drive innovation and ensure projects or work are completed on time and under budget. I also possess excellent communication skills and ability to learn combined with a positive attitude towards work.
Overview
16
16
years of professional experience
Work History
Sales and Marketing Manager
Kikwetu Onestop Limited
01.2016 - 04.2024
- Established and maintained relationships with key clients, resulting in increased customer loyalty
- Delivered effective and engaging sales presentations that resulted in a 20% increase in sales
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed and implemented an effective email and social media marketing strategy that resulted in a 8% increase in website traffic.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Waitress
Hilton Hotel Kenya
01.2013 - 01.2015
- Resolved customer complaints in timely and professional manner, resulting in repeat customers and referrals
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Monitored dining area for any maintenance or safety issues and took corrective action when needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Supervisor
Highlands Restaurant
01.2011 - 06.2013
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Tamasha Hurlighan
01.2008 - 12.2010
- Monitored employee performance and provided regular feedback that resulted in a 6% increase in productivity
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Kenya Certificate of Secondary Education -
West Minister High School
Nairobi Kenya12.2008
Skills
- Marketing
- Health & Safety
- Excellent Customer Service
- Communication
- Analytical Skills
- Risk Management
- Food handling
- Computer skills
Languages
English
Swahili
Timeline
Sales and Marketing Manager
Kikwetu Onestop Limited
01.2016 - 04.2024
Waitress
Hilton Hotel Kenya
01.2013 - 01.2015
Supervisor
Highlands Restaurant
01.2011 - 06.2013
Supervisor
Tamasha Hurlighan
01.2008 - 12.2010
Kenya Certificate of Secondary Education -
West Minister High School
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