Hi, I’m
IRENE SUNNY
Business Process Specialist
Dubai,UAE
Summary
Business Analyst with 9+ years of UAE experience in process standardization, documentation governance, internal audits and ISO compliance across cross-functional environments. Proven expertise in developing SOPs, policies, workflows and QMS documentation, conducting internal audits, managing corrective actions and supporting ISO 9001, 22301 & 27001 readiness. Strong systems thinker with hands-on experience working across Engineering, Product, IT, Operations, HR and Compliance Teams. Recognized for documentation quality, audit readiness and process adoption.
Overview
9
years of professional experience
3
Certification
Work History
Exponentor ConsultingDubai
Business Analysis Consultant
10.2024 - Current
Job overview
- Led process documentation and governance initiatives for startups and SMEs across technology, operations and corporate functions.
- Developed and maintained policies, SOPs, work instructions, checklists and templates, ensuring alignment with ISO 9001, 14001, 45001, 22301, 27001 standards.
- Designed process workflows (flowcharts, RACI) to standardize operations across teams.
- Conducted internal audits, compliance checks and gap assessments. Identified nonconformities and defined Corrrective and Preventive actions.
- Prepared audit-ready documentation and undertaking Management Representative role to support external certification audits.
- Designed dashboards and performance trackers using Excel and Power BI to monitor KPIs and improvement progress.
- Delivered process awareness workshops and onboarding sessions to improve adoption and compliance.
- Prepared executive-level reports, evaluation summaries, and communication materials for stakeholders and leadership.
- Led ISO 9001 implementation for a new business, resulting in certification with zero major nonconformities.
- Delivered an end-to-end operational excellence framework for a new business, improving process clarity and reducing setup inefficiencies by 30%.
Dubai Technologies LLCDubai
Strategy Officer
04.2019 - 09.2024
Job overview
- Gathered and analyzed business and functional requirements across cross-functional teams for digital transformation and smart mobility projects.
- Designed end-to-end business process flows, system diagrams, and documentation for new system enhancements and product releases.
- Developed BRDs, FRDs, user stories, and test cases to support Agile and waterfall project deliveries.
- Conducted gap analysis, root cause analysis, workflow optimization, and stakeholder workshops to streamline operational processes.
- Collaborated with IT, Engineering, Operations and Product teams on process standardization.
- Acted as the key link between business users and technical teams to ensure accurate interpretation of requirements.
- Contributed to an AI-driven driver behavior monitoring system, achieving 60% faster evaluations and 40% higher scoring accuracy.
- Supported MVP delivery within 4 months, adopted by 3 driving schools.
- Enabled improved product efficiency by identifying 20+ enhancement opportunities, increasing solution effectiveness by 25%.
Dubai Technologies LLCDubai
Product & Solution Analyst
07.2016 - 03.2019
Job overview
- Conducted hardware product research and competitive analysis to support solution development.
- Developed integrated business system concepts to reduce client operational gaps.
- Prepared high-conversion proposals aligned with customer needs.
- Increased proposal acceptance rate by 30% through tailored value propositions.
- Generated 5+ new opportunities per quarter by integrating market insights into project planning.
Education
Middlesex University
MBA from Business Analytics
06.2021
Karunya University
B.Tech from Electronics & Communication Engineering
04.2015
Skills
- Business Process Optimization
- SOP & Policy Development
- Process Mapping
- Gap Analysis
- Workflow Redesign
- Work Instructions
- Change Enablement
- Templates
- Documentation Management
- ISO 9001
- ISO 22301
- ISO 27001
- Internal Audits
- Non-Conformity Tracking
- Compliance Assessment
- Workshops
- Training
- Process Rollouts
- SLA adherence
- Documentation completeness
- Audit findings
- Requirements Gathering
- Documentation
- User Stories
- Impact Assessment
- Stakeholder Management
- UAT
- Data-Driven Insights
- Power BI
- SQL
- Excel (Advanced)
- CRM (Zoho)
- JIRA
- Confluence
- SharePoint
- Data Validation
- Reporting
- Dashboards
Certification
- CQI & IRCA Certified ISO 9001:2015 Lead Auditor, BSI, 2022-05-01
- CQI & IRCA Certified ISO 22301:2019 Lead Auditor, BSI, 2022-10-01
- CQI & IRCA Certified ISO 27001:2022 Lead Auditor, BSI, 2023-03-01
- Certified Business Analyst Professional (CBAP), IIBA, 2026-12-31
Languages
English
Hindi
Arabic
Personal Information
- Available: Immediate
- Visa: Self-sponsored
- Title: Business Analyst
- Date of Birth: 05-Jan-1994
- Nationality: Indian
- Work Permit: Self-sponsored (valid until Dec 2026)
- Availability: Immediate
- Visa Status: Self-sponsored (valid until Dec 2026)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Business Process Analysis
Data Analysis
Timeline
Business Analysis Consultant
Exponentor Consulting
10.2024 - Current
Strategy Officer
Dubai Technologies LLC
04.2019 - 09.2024
Product & Solution Analyst
Dubai Technologies LLC
07.2016 - 03.2019
Middlesex University
MBA from Business Analytics
Karunya University
B.Tech from Electronics & Communication Engineering