Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Hi, I’m
Irene Wandera
Driver
Abu Dhabi
Summary
Overview
6
years of professional experience
2
Languages
Work History
Travelex Exchange
Sales Assistant
01.2023 - 01.2024
Job overview
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Takkya furniture and upholstery
Sales representative
9 2021 - 11.2022
Job overview
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Cold-called prospective customers to build relationships.
- Generated sales by prospecting leads, cold calling and closing deals.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
Etisalet
Retail Sales Associate
01.2018 - 09.2021
Job overview
- Worked flexibly across multiple customer access points.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Resolved customer queries using active listening and problem-solving skills.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Worked checkout and floor sales during peak seasonal trade periods.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
Education
Newton Training Center
Certificate of completion from Nursting Assitant
University Overview
Makerere University Business school
Diploma of Higher Education from Business
University Overview
Skills
Excellent time management
Policies and procedures
Inside and outside sales
After sales support
Great customer service
Strong communication skills
Excellent command of both witten and spoken english
Basic computer skills
Timeline
Sales Assistant
Travelex Exchange
01.2023 - 01.2024
Retail Sales Associate
Etisalet
01.2018 - 09.2021
Sales representative
Takkya furniture and upholstery
9 2021 - 11.2022
Newton Training Center
Certificate of completion from Nursting Assitant
Makerere University Business school
Diploma of Higher Education from Business