IRFAN
Dubai,UAE
Summary
A highly skilled professional with excellent communication, listening, presentation, and writing abilities. Demonstrates strong social skills and a keen awareness of intercultural issues, coupled with exceptional problem identification capabilities. Proven leadership and management skills are complemented by a positive attitude and a continuous learning mindset. Known for motivating colleagues towards achieving targets and sharing best practices in team meetings. Maintains an optimistic outlook, leveraging mistakes as opportunities for growth.
Overview
7
7
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
Public Relation Officer
SI INNOVATIVE CALL CENTER
04.2021 - 08.2025
- Organizing periodic renewal of Licenses.
- Maintaining Liquidations and Cancellations.
- Submission of correct documentation to the Ministry Of Labor for visa applications.
- Submission of correct documentation to obtain licenses and efficient collection of Licenses to take place when completed.
- Taking, submitting & collecting all necessary documentation in order to organize all Employee official paperwork.
- Arranging medical tests, passports, memos, promotional draws and fine resolution.
- Representing the Company at locations such as the Banks, Dubai Economy Exchange Offices, Courts, Police Station, Airport, Hotels, Embassies, Ministries/Municipalities & other significant Departments & in accordance with services such as mobile & landline phone services (connections/disconnections/repairs), mail, and electricity.
- Providing Admin. Support as soon as needed.
- Supporting the teamwork by providing them with auditing work as needed.
- Dealing with the customers, and providing them with all their needs and demands with accuracy.
- Following up Marketing (Phone calls and Sending E-mails).
- Build customer relationships.
- Develop and maintain financial data basis, computer software systems and manual filing systems.
- Handle all the governmental issues relating to the company business in UAE: Dubai, Abu Dhabi, Al Ain, Sharjah and Northern Emirates.
- Meet customers on our premises to discuss their requirements.
Customer Service Representative
NEXT TYPING AND DOCUMENTS CLEARING
Deira, Dubai
06.2018 - 04.2020
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Education
Commerce
Mangalore University
Skills
- Excellent Communication skills
- Excellent listening, presentation, and writing skills
- Excellent social skills and a strong awareness of intercultural issues
- Excellent problem identification ability
- Leadership and management ability
- Positive attitude and aptitude to learn
- Motivating colleagues to be always close to our target
- Attending team meeting and sharing best practice with colleagues
- Always optimistic and getting my best knowledge from mistakes
Certification
UAE Driving License.
Languages:
English
Fluent
Hindi
Fluent
Arabic
Upper intermediate
Malayalam
Fluent
Tamil
Fluent
Kannada
Fluent
Hobbies and Interests
Traveling: Independent., Reading: Persuasion, creativity, Surfing the net: Learning and researching Ability.
Interests
Honor and awards in high School and college level athlete (relay ruining race, football) Played national level football match under Mangalore University
Training
- Ms. Office (Excel, Word, PowerPoint, Access)
- Internet and E-mail (using all kinds of browsers and mail clients)
- Basic and Advance IT Knowledge
- Entry for Electronic Archiving.
Technical Education:
Basic Courses in Computers (Microsoft Office & Internet).
Courses:
- Health & Safety Training (Medical Collage of NITTE)
- Football national summer camp (Mangalore Football association)
Timeline
Public Relation Officer
SI INNOVATIVE CALL CENTER
04.2021 - 08.2025
Customer Service Representative
NEXT TYPING AND DOCUMENTS CLEARING
06.2018 - 04.2020
Commerce
Mangalore University
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