Dedicated individual motivated to offer top-quality service, utilizing superior communication and negotiation skills. Strong record of managing high-volume task loads with accuracy and timeliness.
Hi, I’m
Irfan Ismail
Dubai,United Arab Emirates
Summary
Overview
14
years of professional experience
Work History
Aarco Real Estate LLCDubai, United Arab Emirates
Property Consultant
01.2024 - Current
Job overview
- Managed customer relationships to achieve high satisfaction rate.
- Marketed properties on various social media platforms to increase interest.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Assisted clients throughout the entire buying process, offering support from initial contact to successful closing.
- Built positive relationships with clients to increase brand loyalty.
- Established and nurtured lasting client relationships through exceptional customer service for increased satisfaction.
- Provided expert property purchasing advice to prospective buyers, building continued client trust and loyalty.
- Oversaw transfer of property rights to meet strict deadlines.
- Identified and addressed unique client needs seeking to buy or sell properties, delivering tailored solutions.
- Offered bespoke advice on property value based on current market estimates.
- Identified and planned new real estate projects and new building construction in partnership with developers.
Axis Lanka Industries Pvt Ltd.Colombo, Sri Lanka
Senior Sales Consultant
01.2020 - 12.2023
Job overview
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Built rapport with new and existing customers to boost client retention.
- Demonstrated product usage and features to customers.
- Used irons and pressing machines to remove creases from garments.
- Produced garments with precision to achieve uniformity.
- Developed entire looks, including garments, makeup and wigs.
- Coordinated workflow to ensure efficient processing of garments.
Axis Lanka Industries Pvt Ltd.Colombo, Sri Lanka
Sales Manager
01.2015 - 01.2020
Job overview
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Carried out sales visits to current and prospective customers.
- Analysed sales reports to identify trends and update strategies.
- Produced regular reports with in-depth detail of sales performance.
- Set highest personal performance standards for self.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Source Clothing CompanyToronto, Canada
Store Manager
07.2010 - 07.2014
Job overview
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
Education
SLIMSri Lanka
GED from Marketing
University Overview
Wesley CollegeSri Lanka
High School Diploma
University Overview
Skills
- Schedule management
- Outstanding customer service
- Financial management
- Property sales expertise
- Negotiation tactics
- Conducting meetings
- Marketing expertise
- Maintaining closing ratios
- Estate administration
- CRM software use
- Marketing and advertising
Timeline
Property Consultant
Aarco Real Estate LLC
01.2024 - Current
Senior Sales Consultant
Axis Lanka Industries Pvt Ltd.
01.2020 - 12.2023
Sales Manager
Axis Lanka Industries Pvt Ltd.
01.2015 - 01.2020
Store Manager
Source Clothing Company
07.2010 - 07.2014
SLIM
GED from Marketing
Wesley College
High School Diploma
/1998
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Sinhala
Beginner
Tamil
Fluent
Memon
Native
References
References
References available upon request.Similar Profiles
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