Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Custom
Personal Information
Affiliations
Timeline
Generic
Irfan Khan

Irfan Khan

Dubai,UAE

Summary

Energetic Sales professional utilizing over a decade of my sales expertise and skills. Highly dedicated, result oriented and a committed sales professional with strong relationship building, communication, negotiation and persuasive skills.

Overview

11
11
years of professional experience

Work history

Senior Relationship Officer

Citibank
Dubai, UAE
01.2024 - Current
  • Experienced Senior Relationship Officer skilled in building and maintaining client relationships. Proven track record in financial services, dedicated to delivering excellent customer service and driving business growth.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Consistently arrived at work on time and ready to start immediately.
  • Improved efficiency and productivity by acquiring new skills.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Sr. Relationship Executive

Mashreq Bank (Mabeaat)
Dubai, UAE
01.2023 - 12.2023
  • Personal Loans & Credit Cards
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.

Sr. Sales Officer

Standard Chartered Bank (Mabeaat)
Dubai, UAE
11.2019 - 02.2022
  • Reviewed and improved sales performance to routinely meet or exceed targets.
  • Performed sales visits to take strategic action on new business leads.
  • Broadened customer bases to meet demanding sales territory targets.
  • Delivered outstanding after-sales care through regular communication with customers.
  • Maintained expert product knowledge for persuasive, reliable customer guidance.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Analysed industry and competitor trends to enhance sales strategy.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Managed client relationships from early stages of sales process through to post-sales
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Generated new leads and opportunities to maximise revenue.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Kept clear, detailed customer records to maximise future sales opportunities.

Retail banker

Kotak Mahindra Bank
Delhi, India
08.2018 - 09.2019
  • Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
  • Analysed financial statements to identify client viability and risk.
  • Implemented strategic marketing techniques to drive revenues and increase sales.
  • Met new and existing clients to negotiate contracts and grow business.
  • Prompted customers with overdue payments to avoid penalties.
  • Reviewed and submitted applications to management with recommendations.
  • Analysed financial statements to assess risk in lending decisions and investment opportunities.

Senior Sales Executive

Al-Khaldi Holding Company
Al Khober, Dammam, Saudi Arabia
04.2016 - 07.2018
  • Achieved monthly sales and performance KPIs for improved team success.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Kept clear, detailed customer records to maximise future sales opportunities.
  • Generated new leads and opportunities to maximise revenue.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Built rapport with new and existing customers to boost client retention.
  • Increased new business through strategic networking and cold calling.
  • Delivered outstanding after-sales care through regular communication with customers.
  • Broadened customer bases to meet demanding sales territory targets.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Analysed industry and competitor trends to enhance sales strategy.
  • Analysed critical market trends to devise marketing and sales methods, targeting department shortfalls.

Relationship Officer

HDFC Bank LTD.
Srinagar, India
05.2013 - 02.2016
  • Providing personal Loans banking facilities to the individuals & corporate in Srinagar.
  • Cold calling to arrange meetings with potential customers to prospect for new business.
  • Reviewing own sales performance to meet & exceed targets.
  • Building relationship with existing clients to get new referrals from clients to increase the sales.
  • Achieve monthly targets through well devised sales strategies
  • Collecting customer feedback and market research.

Education

MBA Marketing -

Punjab Technical University

Bachelor of Science (B.Sc.) - undefined

Kashmir University
J and K, India

Diploma in Computer Applications - undefined

DOEACC Centre
Chandigarh, India

Skills

  • A highly responsible, insightful, determined and enthusiastic quick learner who possesses a considerable amount of knowledge and experience in sales & marketing
  • Engagement skills
  • Negotiation skills
  • Interpersonal Skills
  • Target orientation
  • Presentation skills
  • Lead Generation
  • Prospecting
  • Time Management
  • Reporting and Data Analysis
  • Multitasking
  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Self-motivated and self-directed
  • Able to analyze data and sales statistics and translate results into better solutions
  • Strong negotiation skills, with ability follow-through on client contracts
  • Proven results of delivering client solutions and meeting sales goals
  • Excellent interpersonal relationship skills
  • Problem-solving
  • Team building
  • Strategic Planning
  • Communication skills
  • Marketing

Accomplishments

  • Awarded top performer of 2nd Quarter 2023 in Mashreq Bank.
  • Awarded top performer of the month 7 times in Standard Chartered Bank.
  • Awarded Sales Executive of the year 2017 award for achieving all the Sales targets and getting new customers in Madina Region.
  • Awarded twice star of the month award in HDFC Bank for outstanding performance on Regional level.
  • Participated in National B-School Management fest and won the 1st position.

Languages

English
Fluent
Hindi
Native
Arabic
Intermediate
Urdu
Fluent

Custom

I hereby assure that the above information furnished by me is true & correct to the best of my knowledge. I hope that the above mentioned particulars will meet your requirements and if given a chance to prove myself, I assure you that I will do the best to fulfill company's objectives.

Personal Information

  • Title: Sales & Marketing Professional
  • Date of birth: 07/17/89
  • Nationality: Indian
  • Marital status: Single

Affiliations

  • Photography
  • Running

Timeline

Senior Relationship Officer

Citibank
01.2024 - Current

Sr. Relationship Executive

Mashreq Bank (Mabeaat)
01.2023 - 12.2023

Sr. Sales Officer

Standard Chartered Bank (Mabeaat)
11.2019 - 02.2022

Retail banker

Kotak Mahindra Bank
08.2018 - 09.2019

Senior Sales Executive

Al-Khaldi Holding Company
04.2016 - 07.2018

Relationship Officer

HDFC Bank LTD.
05.2013 - 02.2016

MBA Marketing -

Punjab Technical University

Bachelor of Science (B.Sc.) - undefined

Kashmir University

Diploma in Computer Applications - undefined

DOEACC Centre

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Irfan Khan