Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Irfan Mohammed

Malappuram

Summary

Diligent Secretary equipped to manage high-volume phone calls and complex schedule management. Offers personable and professional demeanor coupled with tactful and diplomatic communication skills. Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations. Ambitious student prepared to strengthen skillset and industry knowledge through hands-on experience. Excels in detail-focused environments with strong attention to quality. Offers resourceful nature and pragmatic approach to problem-solving. Personable clerical professional with background in administrative roles. Works collaboratively with office personnel to streamline workflow and meet deadlines. Strong command of Microsoft Office Suite and office technologies. Exceptional analytical, organizational, and communication skills in support of internal office efficiency and customer service or engagement objectives. Knowledgeable clerical team member successful at meeting administrative needs of staff, management, and guests. Manages correspondence, schedules, and documentation with attention to detail. Advanced with software and ready to pick up new skills to meet team objectives. Takes on challenging new role harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

2
2
years of professional experience

Work History

Secretary

Garments
01.2024 - 03.2024
  • Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets
  • Screened and directed incoming phone calls and distributed correspondence effectively
  • Typed documents, updated websites and compiled information for meetings with exceptional speed
  • Addressed inquiries and responded via email or telephone follow-up
  • Received and placed telephone calls to clients and prospective clients
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
  • Welcomed arriving visitors and directed to appropriate meeting rooms
  • Drafted and distributed professional business letters and email correspondence
  • Updated files and records with precise system navigation
  • Maintained accurate and up-to-date databases containing confidential information
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events
  • Built positive relationships with customers and clients to maintain outstanding service provisions
  • Followed written and verbal procedures, completing tasks with accuracy and efficiency
  • Produced monthly performance reports for management to aid business improvements
  • Processed inbound communications, forwarding to relevant departments for resolution
  • Improved administration workflows to free up time and increase staff capabilities
  • Managed queries in person, by phone and via email with exceptional customer care.

Pharmacy manager

Own
04.2022 - 12.2023
  • Identified new business development opportunities to achieve consistent growth
  • Resolved problems encountered by patients, doctors, and healthcare providers
  • Organised and managed workflows of technicians, including prescription preparation, medication management, and safety controls
  • Provided excellent levels of service in line with standards and achieved high customer satisfaction ratings
  • Gave timely and accurate advice to healthcare professionals and patients
  • Compared supplier risks to make balanced, strategic purchasing choices
  • Maintained detailed and current records of inventory, personnel activities, and business finances.

Education

Diploma of Higher Education -

Al farooqia Calicut
04.2020

Skills

  • Letter writing
  • Database management
  • Office supply management
  • General bookkeeping
  • Meeting coordination

Languages

English
Hindi

Personal Information

Date of Birth: 03/04/1993

Timeline

Secretary

Garments
01.2024 - 03.2024

Pharmacy manager

Own
04.2022 - 12.2023

Diploma of Higher Education -

Al farooqia Calicut

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Irfan Mohammed