IRFAN SHAH
Dubai,United Arab Emirates
Summary
Experienced Security Professional with over 15 years in hospitality and residential security operations in Dubai. Skilled in CCTV monitoring, access control systems, incident response, and emergency handling. Strong background in team supervision, patrol management, and enforcing security protocols in compliance with regulatory standards. Proficient in MS Office for reporting, documentation, and incident logging. Committed to maintaining a safe, secure, and well-managed environment for residents, guests, and property.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Security Operations Supervisor
Green Community Dubai
Dubai, United Arab Emirates
2025.11 - Current
- Achieved operational efficiency through effective management of security personnel.
- Ensured comprehensive documentation of incidents for future analysis and reference.
- Implemented strategic action plans that successfully addressed identified risks.
- Secured safety and security of residents through supervision of daily operations in communities.
- Optimised security guard patrol schedules and shift assignments for maximum coverage.
- Ensured prompt incident response through vigilant monitoring of CCTV and access control systems.
- Executed thorough patrol inspections of residential and communal areas.
- Streamlined visitor access control and contractor verification processes effectively.
- Managed emergency responses and security breaches with professionalism and efficiency.
- Produced detailed daily occurrence and incident reports to track security activities.
- Coordinated with community management, maintenance teams, and emergency services when required.
- Ensured compliance with company policies, health & safety standards, and emergency procedures.
- Trained and guided security staff on customer service, emergency response, and security procedures.
- Maintained high standards of customer service while dealing with residents and guests professionally.
Security operations manager
Holiday Inn Express
Dubai, United Arab Emirates
2023.10 - 2025.10
- Identified areas of improvement, resulting in enhanced security measures.
- Monitored premises using advanced surveillance systems to ensure total site safety at all times.
- Led regular safety drills, ensuring preparedness during emergency situations.
- Maintained detailed records of incidents for future reference and evaluation.
- Conducted regular risk assessments to identify potential vulnerabilities.
- Coordinated staff training programmes to enhance professional development.
- Ensured compliance with industry regulations for improved safety standards.
- Developed comprehensive emergency response plans by coordinating with local law enforcement agencies.
- Analysed incident reports, improving preventive measures over time.
- Managed a team of security personnel for more efficient operations.
- Collaborated closely with human resources to manage staff recruitment and retention strategies effectively.
- Developed organisational policies for administrative oversight and internal controls.
Senior security supervisor
ME Dubai by Melia Hotels
Dubai, United Arab Emirates
2021.11 - 2023.09
- Enforced company policies strictly to maintain discipline amongst staff members.
- Coordinated with management about security concerns, resulting in proactive measures.
- Streamlined communication channels between the security department and other teams for efficient information exchange.
- Responded promptly to alarms or disturbances, preventing further escalation.
- Improved overall security with implementation of advanced surveillance systems.
- Handled crowd control situations, maintaining order and safety.
- Ensured safe environment by conducting regular premises patrols.
- Implemented strict access controls, reducing unauthorised entries significantly.
- Supervised CCTV monitoring operations, ensuring comprehensive coverage at all times.
- Managed access control systems for improved facility security.
- Investigated incidents thoroughly for detailed reports and preventive measures.
- Trained junior security staff for consistent performance and response times.
- Conducted thorough risk assessments to identify potential vulnerabilities.
- Managed shift scheduling effectively, ensuring 24 and 7 site protection without lapses.
- Responded quickly to on-site safety and security incidents.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Supervised operation and monitoring of CCTV footage to guarantee site safety.
- De-escalated conflict and resolved challenging situations.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Security Safety Supervisor
La Verda Hotel
Dubai Marina
2018.03 - 2020.04
- Worked as a Security Safety Supervisor with La Verda Hotel in Dubai Marina since Mar, 2018 to April 2020.
Acting Security Supervisor
Sofitel The Palm
Dubai, UAE
2017.06 - 2018.02
- Worked as an Acting Security Supervisor with Sofitel The Palm in Dubai, UAE from June, 2017 to Feb, 2018.
Acting Security Supervisor
Sofitel Hotel
Dubai Downtown
2014.10 - 2017.04
- Worked as an Acting Security Supervisor with Sofitel Hotel Dubai Downtown from Oct, 2014 to April, 2017.
Team Leader
Fairmont The Palm
Dubai, UAE
2014.03 - 2014.09
- Worked as a Team Leader with Fairmont The Palm in Dubai, UAE from Mar, 2014 to Sep, 2014.
SECURITY OFFICER
Shangri-La Hotel
Dubai
2010.02 - 2014.03
- Worked as a SECURITY OFFICER with Shangri-La Hotel Dubai from 05th Feb 2010 to Mar, 2014.
Education
Bachelor - Business Administration
BIMS College
United Arab EmiratesSecondary school certificate - undefined
Mardan Board
NWFP, PakistanHigh School Certificate - undefined
Mardan Board
NWFP, PakistanSkills
- Proficient in MS Office (Word, Excel & PowerPoint)
- Internet & Email Communication
- Data Entry & Report Preparation
- Security systems expertise
- Access control systems usage
- Physical security training
- Knowledge of regulatory standards
- Incident response management
- Fraud investigation proficiency
- Security protocols understanding
- CCTV operation proficiency
- Team Leadership
- Access control systems
- Emergency handling
- Fire safety training
Certification
- Security Supervisor License from SIRA
- CCTV Training
- Elevator Rescue
- Fire & Safety Training
- Bomb Threat Training
- First Aid Training
- Handling guest/resident complaints
Languages
English
Beginner
Hindi
Beginner
Urdu
Beginner
Arabic
Intermediate
Declaration
I hereby declare that the above mentioned statement is correct & true to the best of my knowledge & belief. IRFAN SHAH
Duties and Responsibilities
- To assist the Security Officer in ensuring the safety and security of human beings, valuable materials, and classified documents pertaining to the premises.
- To efficiently supervise and manage the Security Personnel during his tenure.
- To train the Security Personnel in all security drills and security procedures laid down in the Standing Orders.
- To act as Liaison between the Security Unit and Administration Manager in the absence of the Security Officer.
- Maintain Liaison with local Police Station, Fire Station and nearest Hospital.
- To deploy Security Guards during his Shift.
- To periodically inspect serviceability of firefighting equipment and Fire Tenders.
- Providing leadership, guidance and support to security staff.
- Checking and setting alarm systems.
- Checking fire systems and fire equipment.
- Completing reports of alarms, incidents, and complaints
- Ensuring the protection of property and assets.
- Looking for lost items belonging to staff or members of the public
- Professionally handling all sensitive and confidential information.
- Maintain a high level of knowledge which affects the Guest experience.
- Taking appropriate action to resolve guest complaints.
- Familiarize yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes.
Timeline
Security Operations Supervisor
Green Community Dubai
2025.11 - Current
Security operations manager
Holiday Inn Express
2023.10 - 2025.10
Senior security supervisor
ME Dubai by Melia Hotels
2021.11 - 2023.09
Security Safety Supervisor
La Verda Hotel
2018.03 - 2020.04
Acting Security Supervisor
Sofitel The Palm
2017.06 - 2018.02
Acting Security Supervisor
Sofitel Hotel
2014.10 - 2017.04
Team Leader
Fairmont The Palm
2014.03 - 2014.09
SECURITY OFFICER
Shangri-La Hotel
2010.02 - 2014.03
Secondary school certificate - undefined
Mardan Board
High School Certificate - undefined
Mardan Board
Bachelor - Business Administration
BIMS College