IRFAN SHAUKAT
Dubai,United Arab Emirates
Summary
Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Dynamic Storekeeper with strong sales and customer engagement skills. Offers genuine and upbeat energy to showcase products and convert customers. Experienced in upselling and product demonstrations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Store Keeper
Terta Axis LLC
Dubai , United Arab Emirates
07.2016 - Current
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
- Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
- Ordered stock to guarantee optimised economic value in line with financial restrictions.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Operated and maintained cash registers with sufficient cash floats.
- Reduced inventory obsolescence by [Number]%, resulting in fewer economic losses than previous averages.
- Implemented health and safety best practices to comply with regulations.
- Minimised costs by negotiating with suppliers and introducing process efficiencies.
- Led monthly stock-take and inventory-count activities, resolving discrepancies.
- Strengthened stock taking processes through automation, reducing inventory discrepancies.
- Minimized waste by 100% by correcting inefficiencies in stock management processes.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Coached team to deliver top-quality customer service and uphold brand values.
- Trained staff to maximise sales and deliver on store targets.
- Handled staff payroll and holiday requests to support stable store coverage.
- Analysed sales trends to improve product availability and enhance profits.
Store Keeper
T.Choithram & Sons
Dubai , United Arab Emirates
09.2014 - 07.2016
- Ordered stock to guarantee optimised economic value in line with financial restrictions.
- Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
- Coached team to deliver top-quality customer service and uphold brand values.
- Analysed sales trends to improve product availability and enhance profits.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Enhanced loss prevention by strengthening premises security and access control, resulting in significant theft reductions.
- Led monthly stock-take and inventory-count activities, resolving discrepancies.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Trained staff to maximise sales and deliver on store targets.
- Completed opening and closing procedures each day.
- Implemented health and safety best practices to comply with regulations.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
Education
Bachelor of Commerce - Commerce
St.Patrick's Collage
Karachi , Pakistan 08.2004 - 08.2006
Skills
- Accurate money handling
- Cashing up
- Results-orientated
- Superb time management
- Brand representation
- Financial records analysis
- Omnichannel development
- Product promotions
- Food preparing
- Visual merchandising
- Site security
- Demand forecasting
- Fashion and styling expertise
- Energetic self-starter
- Loss prevention
- Retail merchandising expertise
- Financial analysis
- B2C sales and service
- Customer retention
- Money handling
- Stock taking
- Customer service oriented
- Outgoing and enthusiastic
Languages
English
Advanced
Arabic
Elementary
Urdu
Native
Affiliations
- Study , Football , workout
- Swimming, Cycling
References
References available upon request.
Timeline
Store Keeper
Terta Axis LLC
07.2016 - Current
Store Keeper
T.Choithram & Sons
09.2014 - 07.2016
Bachelor of Commerce - Commerce
St.Patrick's Collage
08.2004 - 08.2006
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