Breakdown & Buildup Operations
- Performed accurate and efficient buildup of Unit Load Devices (ULDs) in compliance with airline loading instructions, weight limits, and cargo compatibility.
- Executed timely breakdown of inbound cargo, ensuring quick identification, segregation, and dispatch of priority, perishable, and DG shipments.
- Verified AWB data against physical cargo during buildup and breakdown to ensure zero discrepancies and full shipment traceability.
- Applied IATA handling codes and special instructions for pharmaceuticals, perishables, live animals, and dangerous goods during ULD planning.
- Coordinated closely with ramp, warehouse, and flight planning teams to ensure on-time ULD availability for departures and arrivals.
- Used cargo management systems to track ULD contents and status, maintaining real-time visibility.
- Conducted visual and physical inspections of ULDs to ensure integrity, cleanliness, and airworthiness before and after operations.
- Monitored environmental conditions for temperature-sensitive shipments during buildup/breakdown to maintain cold chain compliance.
- Assisted in resolving cargo misrouting, damages, and short shipments during breakdown, enhancing service recovery.
- Participated in regular safety briefings and ensured adherence to IATA, TSA, and airline-specific ramp safety protocols.
Cool Chain Management Function
- Managed handling and transit of temperature-sensitive pharmaceutical and perishable cargo in compliance with Pharma and WHO GDP guidelines.
- Ensured integrity of cold chain shipments (2–8°C, CRT, frozen, deep frozen) across buildup, breakdown, storage, and ramp operations.
- Operated and monitored temperature-controlled ULDs, cool dollies, and cold rooms to maintain required conditions from acceptance to aircraft loading.
- Used data loggers sensors to track real-time temperature and alert deviations during transit or storage.
- Coordinated with airline cargo teams, ground handlers, and freight forwarders to ensure cool chain compliance during interline and international transfers.
- Responded promptly to temperature excursions and initiated corrective and preventive actions (CAPA).
- Supervised pre-loading checks and ensured minimal tarmac exposure of pharma/perishable cargo during peak temperature periods.
- Trained staff on proper handling procedures, SOPs, and packaging requirements for cold chain shipments.
- Conducted risk assessments and route validations to identify and mitigate cold chain vulnerability points.
- Ensured documentation (AWB, SOPs, Handling Instructions) aligned with regulatory and airline-specific cold chain requirements.
Hub Documentation & Updating
- Maintained and updated hub operational logs and cargo handling records in real time to ensure accuracy and regulatory compliance.
- Prepared and verified cargo flight manifests (FFM, FWB, FHL) in line with IATA and airline documentation standards.
- Ensured timely submission of electronic cargo manifests to customs and relevant authorities, reducing clearance delays.
- Coordinated with warehouse, ramp, and load control teams to reconcile physical cargo with Air Waybills (AWBs) and special handling codes (SHCs).
- Updated cargo management systems with cargo movement status, ULD positions, and special cargo remarks.
- Reviewed and filed critical documents such as ULD build-up sheets, load plans, NOTOCs, DG declarations, and pharma handling reports.
- Maintained proper chain-of-custody records and audit trails for high-value, DG, and temperature-sensitive shipments.
- Ensured alignment of operational documentation with IATA LAR, DGR, Pharma, and airline-specific hub standards.
- Participated in daily hub briefings and post-flight documentation audits to ensure 100% manifest and document accuracy.
Fire Containment Management Function
- Ensured compliance with IATA Dangerous Goods Regulations (DGR) and ICAO guidelines for handling and storing flammable or fire-risk cargo.
- Managed deployment and inspection of Fire Containment Covers (FCCs) and Fire Resistant Containers (FRCs) for lithium battery and DG shipments.
- Conducted fire risk assessments in cargo warehouses, ULD buildup areas, and tarmac zones, proactively mitigating potential hazards.
- Led fire safety drills and emergency response exercises, improving team readiness and response times.
- Collaborated with airline safety and compliance teams to update SOPs for fire incident prevention, containment, and reporting.
- Ensured all cargo bays and storage facilities were equipped with fire suppression systems, extinguishers, and PPE, inspected on a scheduled basis.
- Investigated fire-related incidents or near-misses and implemented corrective and preventive actions (CAPA) to prevent recurrence.
- Maintained detailed documentation of fire containment procedures, audits, and compliance reports for airline and regulatory review.
- Supported validation and acceptance of new containment technologies in line with evolving IATA and airline requirements.