IRFAN ULLAH
Sales & Customers Service Executive
Dubai
Summary
Highly accomplished and results-driven Senior Retail Sales & Customer Service Executive with 7 years of experience in the retail industry. Adept at driving revenue growth and delivering exceptional customer experiences through strategic planning, team leadership, and a deep understanding of consumer behavior. Proven track record of consistently exceeding sales targets and enhancing customer satisfaction levels. Skilled in building and nurturing strong client relationships, driving operational efficiency, and implementing innovative sales strategies. A dedicated and passionate professional with a strong commitment to fostering a positive work environment and motivating teams to achieve peak performance.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Executive
Super General Company
Shariah, UAE
05.2023 - 06.2023
- Provided exceptional post-sale support to customers, addressing inquiries, concerns, and technical issues promptly and professionally.
- Acted as the primary point of contact for customers seeking assistance after their purchase. Analysed problems, troubleshooted technical issues, and provided effective solutions to ensure customer satisfaction.
- Administered warranty claims and service agreements, ensuring customers received the appropriate level of support as per their purchase terms.
- Coordinated with warehouse team to ensure timely home delivery, replacement, parts to minimizing downtime for customers.
- Proactively followed up with customers to ensure their issues were resolved to their satisfaction and gathered feedback on their overall experience.
- Handled post-sale complaints or escalations with empathy and professionalism, working diligently to find suitable resolutions for customers.
- Implemented strategies to retain customers after their purchase, nurturing long-term relationships, and enhancing loyalty.
- Monitored the quality of after-sales service provided by the team, conducting periodic assessments to identify areas for improvement.
- Collaborated with cross-functional teams to identify and implement process enhancements that optimized after-sales service efficiency and effectiveness.
- Provided training and guidance to customer support staff to improve their skills, product knowledge, and customer service capabilities.
- Managed and escalated complex customer issues to higher management or relevant departments when required, ensuring appropriate resolution and customer satisfaction.
Sales Merchandiser
Super General Company
Dubai , UAE
06.2016 - 05.2021
- Developed and executed merchandising strategies to maximize product visibility and drive sales within assigned stores
- Ensured planograms compliance by accurately setting up and maintaining product displays and shelves.
- Monitored inventory levels, conducted regular stock checks, and collaborated with the inventory team to replenish merchandise as needed
- Built and maintained strong relationships with store managers and personnel, collaborating with them to implement merchandising initiatives and resolve any issues or concerns
- Conducted product training sessions for store staff, enhancing their knowledge of product features, benefits, and selling points
- Prepared sales reports analysed data on sales performance and market trends and provided insights for sales forecasting and strategic planning
- Provided excellent customer service, assisting customers with product inquiries, and recommending suitable products based on their needs
- Achieved and exceeded sales targets through effective product promotion and upselling techniques
- Maintained a clean and organized sales floor, ensuring products were properly labelled, priced, and presented to maximize customer appeal.
- Collaborated with the sales team to share customer feedback, market insights, and product demand trends.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and answering product-related questions
- Managed and resolved customer issues, including order tracking, product returns, and warranty claims
- Assisted in inventory management tasks, including stock replenishment, receiving stocks, and conducting stock checks.
Education
BBA - Business Administration and Management
Jaipur National University
Dubai 03.2017 - 08.2020
Skills
- Sales & Marketing
- Customer service oriented
- Leadership
- Inventory control
- Retail Knowledge
- Excellent verbal & written
- Communication
- Relationship Building
- Supply chain management
- Organizational skills
- Teamwork and Collaboration
- Problem Solving Strengths
- MS Office proficiency
- Negotiation Skills
- Communication skills
- Team building
Languages
English
Master or proficient
C2
Urdu
Master or proficient
C2
Hindi
Master or proficient
C2
Arabic
Upper intermediate
B2
Punjabi
Advanced
C1
Pashto
Master or proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Service Executive
Super General Company
05.2023 - 06.2023
BBA - Business Administration and Management
Jaipur National University
03.2017 - 08.2020
Sales Merchandiser
Super General Company
06.2016 - 05.2021
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