IRINA SELIKHOVA
Dubai
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships, and growing profit channels.
Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Associate
AIX Investment Group LLC
12.2024 - Current
- Guiding clients toward a profitable and secure financial decision.
- Analyzing financial statements, market trends, and client portfolios to provide tailored investment advice.
- Growing and maintaining a client base to maximize revenue.
- Developing long-term relationships with clients, and providing sound financial advice.
Flight Attendant
Emirates Airline
Dubai
06.2019 - 10.2024
- Provided exceptional customer service experience to passengers on international flights around the world.
- Successfully managed the safety and comfort of passengers on board.
- Provided exceptional service to passengers in Business class
- Managed and resolved problems and complaints with passengers.
- Quickly adapted to changing situations, and managed stress.
- I am experienced in working in a multicultural environment under pressure.
Cofounder of a travel agency
DD travel concierge
Dubai
02.2022 - 03.2024
- Company Overview: Travel agency providing luxury services in Dubai for Russian-speaking customers
- Hotel and holiday homes booking, yachts rental, luxury cars rental, luxury safari experience, business jets, as well as consultancy services- EU/US/ UAE visa application, company formation and relocation, real estate and investment
- Business startup from the beginning: searching for suppliers and partnership in Dubai, website and social media, meetings with suppliers and clients, SMM and marketing - making videos and creating content for social media, managing all operational tasks with the team
- Build up a marketing strategy and social media plan weekly/monthly
- Communication with suppliers and customers via email, phone and Zoom calls
- Experienced in sales
- Collaborating with bloggers, working with VIP clients from Russia
- Leadership skills to manage the business and develop it successfully with a profit in the first year
- Organizing and planning private tours in Dubai, as well as corporate events up to 50 pax
- Expanded agency market reach by 40% by implementing innovative marketing strategies and customer engagement initiatives
- Coordinated over 50 bespoke travel experiences yearly for luxury clients
- Improved sales conversion rate by 25%, leading to a 15% increase in overall annual revenue
- Travel agency providing luxury services in Dubai for Russian-speaking customers
Sales Manager & Project Manager
SAY YES English School
Moscow
06.2018 - 06.2019
- Managing one of the offices of English school in Moscow: controlling and managing the teachers' schedule, communication with students, payments control, work with database
- Making presentation and sales of English courses for new students
- Project manager for a new online English school startup: project formation from the very beginning - hiring teachers, searching for new clients, work on database, organizing trial lessons for new students, controlling teachers' schedule and students' payments
Travel agent
Mayel Travel
Moscow
03.2018 - 09.2018
- Company Overview: Boutique Travel Agency providing exclusive luxury tours around the world
- Flights and hotels booking, transfers, car rental around the world, as per customers requests
- Building strong relationships with clients as well with VIP clients
- All travel documents and visa application preparation
- Customers support from the beginning till the end of the tour
- Boutique Travel Agency providing exclusive luxury tours around the world
Sales manager
SkyEng English school
Moscow
03.2017 - 03.2018
- Working in an online English school as a teacher of trial lessons with a function as a sales manager
- Presentation of school in Russian and English, consulting clients and selling the product to the client
- Closing the immediate payment with a client
- Work with database
Travel and booking agent
Sri Lanka Express
Colombo
01.2017 - 04.2017
- Company Overview: Work in a local travel agency in Sri Lanka
- Communication with B2B clients from Russia and EU and CIS countries - calls, emails, Skype calls
- Organizing MICE travel to Sri Lanka
- Bookings & reservations of hotels, transfers, excursions around Sri Lanka
- Work as a guide, meeting tourists at the airport and escorting them to the hotel
- Used to make up a personal itinerary for each trip including timing, hotel stay, transportation and all the activities such as excursions, safari tours, surf/yoga/Ayurveda experience
- Work in a local travel agency in Sri Lanka
Travel agent
Travel agency Columb
Vladimir
02.2016 - 12.2016
- Researching travel options around the world & presenting the best deals in terms of requirements
- Hotels reservation as well as package tours, plane tickets, travel insurance, transfer and visas support
- Ensure all bookings & reservations are processed accurately
- Calls and personal meetings with the clients
Executive Personal Assistant
Diona LLC
Moscow
07.2015 - 01.2016
- Travel support of Gm and team: organization of business trips in Russia and Europe, visa support, hotel and flight booking
- HR assistance: researching new employers, phone calls, personal meetings and interview
Personal assistant of General Manager
Wargaming RUS LLC
Moscow
12.2013 - 05.2015
- Assistance to General Manager and team in all administrative matters, organization of GM's schedule
- Responsible for telephone calls & face to face inquiries
- Meeting visitors and partners
- Organizing external/ internal meetings, attending them and taking minutes
- Preparing teas/coffees, projector, internet access, CISCO connection, lunch, etc
- Conducting clerical work in office: writing letters in Russian and English, all documents circulation, dealing with incoming emails and correspondence, its posting and mailing, photocopying, typing and filing, etc
- Communication in English with colleagues from other offices – UK, US, Europe, Asia) - skype, e-mail
- Personnel administration: working with personnel documents, knowledge of 1C Database, drawing up employment contracts for new employees, drawing up additional agreements and termination of employment contract
- Travel support to GM and team: Organization of business trips, visas to US, UK, Europe
- Booking transfers, flights, railway tickets and hotels
- Travel approvals' coordination, enforcing travel policy, writing invitation letters and references
- Writing a monthly report on travel charges
- HR assistant to the HR Global Manager: Organization of private medical insurance programs for the colleagues, benefits such as gym, English lessons, control the team's attendance
- Staff recruitment- searching new employees and interviewing them
- Dealing with partners and suppliers, preparing documents and contracts, control of the approval process with the GM and Finance department
- Support office's operation, arrange repair for techniques, furniture, electricity etc
- Coordination of drivers and office-cleaners
Education
Sales Techniques
AIX Investment Group LLC
Dubai02-2025
Marketing for business - Marketing
Skillbox
Moscow11.2024
Hospitality training course -
Emirates
Dubai, United Arab Emirates03.2023
HR specialist course -
Wargaming RUS
Moscow2014
Specialist Degree - Teacher of English and French
Vladimir State University
Vladimir, Russia06.2013
Skills
- Analytical skills
- Customer relationship management
- Sales techniques
- Market research
- Effective communication
- Product and service sales
- Problem solving
Languages
Russian- native
English- advanced
French- intermediate
Websites, Portfolios and Profiles
https://www.linkedin.com/in/irina-selihova-985578119/
Timeline
Associate
AIX Investment Group LLC
12.2024 - Current
Cofounder of a travel agency
DD travel concierge
02.2022 - 03.2024
Flight Attendant
Emirates Airline
06.2019 - 10.2024
Sales Manager & Project Manager
SAY YES English School
06.2018 - 06.2019
Travel agent
Mayel Travel
03.2018 - 09.2018
Sales manager
SkyEng English school
03.2017 - 03.2018
Travel and booking agent
Sri Lanka Express
01.2017 - 04.2017
Travel agent
Travel agency Columb
02.2016 - 12.2016
Executive Personal Assistant
Diona LLC
07.2015 - 01.2016
Personal assistant of General Manager
Wargaming RUS LLC
12.2013 - 05.2015
Sales Techniques
AIX Investment Group LLC
Marketing for business - Marketing
Skillbox
Hospitality training course -
Emirates
HR specialist course -
Wargaming RUS
Specialist Degree - Teacher of English and French
Vladimir State University
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