Irina Zinkova

I oversee the implementation and optimization of the Dorchester Collection CRM system. My responsibilities include managing data integrity, collaborating with teams on system enhancements, and driving CRM-related project implementations. Responsible for creating SOPs and policies to ensure the system aligns with our operations. Additionally, I troubleshoot technical issues as needed.

Started as Guest Relations Manager, I was part of the pre-opening team, and promoted to Raffles Club Manager in July 2022. I was managing all aspects of Operations of the Executive Facilities, including F&B offering and the reception, ensuring maximum guest satisfaction. Compiling, analysing and controlling Raffles Club cost and inventory.

My journey at Fairmont the Palm included:
Front Desk Agent - August 2013 to April 2014
Guest Relations Agent - April 2014 to July 2015
Guest Relations Supervisor - July 2015 to November 2016

My journey at Navalis Hotel included:
Front Desk Receptionist - August 2008 to August 2009
Front Desk Manager - August 2009 to January 2011
Operations Manager - January 2011 to June 2013