Iris Iqbal

Job Responsibilities

Management and Leadership:

• Team Supervision: Oversee and manage the store staff, including packers, pickers, delivery personnel, and customer service representatives.
• Training and Development: Train new employees and provide ongoing training to existing staff to ensure high performance and compliance with company standards.
• Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.

Operations and Logistics:

• Inventory Management: Monitor stock levels, place orders for new inventory, and ensure proper storage and rotation of goods to minimize waste.
• Order Fulfillment: Supervise the picking, packing, and shipping of customer orders to ensure accuracy and timely delivery.
• Quality Control: Implement and maintain quality control procedures to ensure that products meet company standards and customer expectations.

Customer Service:

• Customer Interaction: Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring a high level of customer satisfaction.
• Problem Resolution: Address and resolve issues related to orders, deliveries, and product quality promptly and effectively.

Technology and Systems:

• System Management: Oversee the use of the online ordering system, ensuring it operates smoothly and efficiently. Troubleshoot any technical issues that may arise.
• Data Analysis: Use data from the ordering system to analyze sales trends, customer behavior, and operational performance. Make recommendations for improvements based on this analysis.

Financial Management:

• Budgeting: Assist in the creation and management of the store’s budget. Monitor expenses and identify areas for cost savings.
• Reporting: Prepare regular reports on sales, inventory levels, and other key performance indicators for senior management.

Health and Safety:

• Compliance: Ensure that all operations comply with health and safety regulations and company policies.
• Training: Provide health and safety training to staff and ensure that safety procedures are followed at all times.

Strategic Planning:

• Sales Strategies: Develop and implement strategies to increase sales and improve customer retention.
• Market Trends: Stay informed about industry trends and competitor activities to identify opportunities for growth and improvement.

Miscellaneous:

• Vendor Relations: Maintain relationships with suppliers and negotiate terms to ensure the best possible pricing and service.
• Promotions and Marketing: Coordinate with the marketing team to implement promotional campaigns and special offers to drive sales.

Al Yousuf Motors LLC is the official dealership for DAIHATSU , DAEWOO, YAMAHA & SUZUKI,BRILLIANCE , MG in Dubai.

• Worked as a key person in the maintenance reporting directly to the Workshop Manager
• Responsible to provide professional service to the Fleet customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention.
• Responsible for maintaining spare parts stock & inventory (min. max. level).
• Fulfilling all requirements of outside vehicle customers - modification, providing them complete solution under one roof.
• Following complete tender procedure for spare part purchase - RFI/RFP/RFQ/Tender quotes/Evaluation/Summary/Approval/ Contract agreement.
• Providing weekly reports to the Workshop manager based on workshop parameters, in Excel sheet with figures & graph.
• Follow up the work progress with respectively team leaders & technicians.
• Regular follow up of pending requirements from customers - modifications.
• Outsourcing all modification requirements from the local market.
• Monitoring all job cards, status/fulfillment/delivery.
• Ensures the correct and organized movements of the vehicles from accepting and delivery of the vehicle taken for service.
• Maintaining good contact with the customers so as to ensure continues flow of business. Preparing marketing plans to achieve the targets set by the management.

• Undertaking modification & repair works of all YAMAHA & SUZUKI (OBM) boat engines.
• Lead a team of Technicians handling all type of modifications, repairs & troubleshooting jobs.
• Individually handled all customer related queries and resolved concerns
• Successfully assisted clients from like Creek Marina, Le Royal Meridian Hotel, Jumeirah Beach Hotel (JI Group), Sea Hunters, Belhasa Group, Jebel Ali Beach Resort, Complete fleet of His Highness Sheikh Hamdan bin Mohammed Al Makhtoum

Emirates Flight Catering is sole supplier for Airline meals for Dubai International Airport. It is the largest catering company in UAE producing 120,000 meals per day for various international Airlines.

Worked as a key person in the Maintenance Purchasing Unit reporting directly to the Purchase Manager

• Section in-charge for all foreign purchases of spare parts for different equipments used in the Emirates Flight Catering Unit (1 & 2), Food Point & Lenin Craft (Complete procedure from RFQ).
• Placed orders & maintained receipt of items by the store (For above 300 different equipments).
• Locally purchased hygiene, safety, security products, custom made S.S. & Iron products, electrical as well as building materials.
• Individually handled all maintenance & supply contracts for raw materials in compliance with the company’s policy & procedure.
• Complete knowledge of preparing a detailed evaluation sheet based on the quotations received & contract agreements containing 30 to 35 different clauses in line with the company’s policy.
• Introduced new & reliable suppliers for better service and value for money spent. Successfully negotiated with suppliers for better prices, payment terms & after sales services.
• Selected reliable sources of supply, processed purchase orders, supervised purchases & controlled price.
• Planned purchases by coordinating with the end user & the supplier.
• Coordinated with Accounts Department ensuring timely payments to the suppliers in order to be able to negotiate impressive deals in future.

Have in Dept knowledge of the ERP system used to generate Purchase orders & various other job-related queries