IRISH MAE BANTAY

Duties and Responsibilities

• Uploading related documents such as Visa, Passport and Emirates ID in the Consumer Relations Management database to obtain correct information on new mobile phone applications

• Ensuring my staff are briefed on and understand new developments and standard operating procedures (SOP)

• Encoding correct information of the customers into the database by reviewing valid documents especially the valid passport, emirates ID with signature, credit card details and salary certificate

• Dealing with customer complaints with a positive attitude to achieve solutions in person, by email and telephone

• Cashiering

• Monitoring store performance and pro-actively plan out solution to hit given monthly target

• Training new staff and scheduling
• Increasing sales and customer satisfaction through personalized servicing.
• Increasing sales by offering advice on purchases and promoting additional products.
• Using consultative sales techniques to understand customer needs and recommend relevant products and services.
• Welcoming customers and provided assistance in locating and purchasing products

Duties and Responsibilities

• Answering incoming calls and emails from agents regarding monthly incentive payments and other queries

• Re-directing emails from different branches and forwarding to the correct department when unable to give an answer

• Dealing with the complaints and problems of agents and finding resolutions

• Performing administrative duties by updating and collecting all submitted Remittance Reports and

Payables, gathering and uploading this information into the Oracle database

• Scheduling office meetings and client appointments for saff team
• Restocking supplies and placed purchase orders to maintain adequate stock levels
• Executing record filing system to improve document organization and management

Duties and Responsibilities

• Ensuring that passengers orders are encoded in and stored correctly in the Emirates flight database printing galley-load plan report to ensure correct meals were prepared

• Ensuring meals prepared matched the order

• Hand-over of prepared meals and galley-load plan to distribution team

Duties and Responsibilities

• Encoding and monitoring loans issued to clients in the Oracle

• Preparing Statements of Account and send due bills to clients by email

• Dealing quickly and effectively with clients when issues arise like unpaid loan maturities, bounced checks, loan status updates, loan document requirements and other general queries

• Sending email communications on defaulted / past due accounts

• Coordinating with the Account Officer for restructuring cases to help the client