Iris Spyridoula Fili
Abu Dhabi,UAE
Summary
Driven professional with a natural aptitude for delivering exceptional customer service and maintaining calm under pressure. Proficient in communication, adaptable, and dedicated, with strong skills in ensuring achieving results.
Organized with more than 15 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet business , personal and team goals.
Overview
17
17
years of professional experience
4024
4024
years of post-secondary education
Work History
Premium class flight attendant
Etihad Airways
Abu Dhabi, UAE
10.2015 - Current
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Collaborated effectively with crew members for smooth flight operations.
- Upheld company's high standards of professionalism whilst interacting with passengers.
- Ensured adherence to punctuality guidelines for timely departures and arrivals.
- Managed first aid emergencies calmly, ensuring passenger wellbeing.
- Completed mandatory training courses regularly for updated skills and knowledge.
Assistant HR manager
Dr. Firas Dental And Orthodontic Center LLC
Abu Dhabi , UAE
04.2015 - 10.2015
- Created succession plans and promotion paths for staff.
- Provided strategic direction for human resources management team.
- Ensured team alignment by assisting with HR policy and procedure development.
- Implemented best practices in talent acquisition for optimal staffing levels.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
HR recruiter
BeDashing Beauty Lounge LLC
Abu Dhabi, UAE
02.2015 - 04.2015
- Streamlined recruitment processes by implementing innovative strategies.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Managed complex HR issues, resulting in improved employer-employee relationships.
- Built positive relationships with recruiters to source external job candidates.
- Developed performance appraisal systems, promoting a merit-based work environment.
Personal assistant to the managing director
Pavan Caffe
Agrinion, Greece
10.2013 - 02.2015
- Facilitated smooth business meetings with meticulous preparation of agendas and meeting spaces.
- Maintained effective communication flow by managing the Managing Director's inboxes and diaries.
- Fostered positive client relations with professional frontline service delivery.
- Organised high-level meetings involving key company executives; ensured their successful execution.
- Drafted official letters, memos, invoices and other documents to maintain professional communication standards.
- Assisted in recruitment process to attract top talents for the organisation.
- Assisted Managing Director with administrative tasks, including productivity tracking and expense claim processing.
- Conducted comprehensive research; provided accurate information for strategic planning.
- Coordinated events by managing budget, logistics and event support.
B2B sales executive
Effort Marketing Services
Patras, Greece
01.2012 - 07.2012
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
- Customized promotional strategies to meet needs of different clients, products and services.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
B2B sales consultant
Teleperformance Hellas
Kallithea , Athens, Greece
10.2009 - 12.2010
- Prepared detailed reports on sales activities, providing transparency for management.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Negotiated best-possible prices for maximised profit levels.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
Import-Export coordinator
Valkanos S.A.
Diminio Korinthias, Greece
07.2008 - 07.2009
- Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
- Maintained shipping records and accounting files covering clients shipping to and from over 20 destinations.
- Verified cargo contents against transport documentation.
- Negotiated beneficial contracts with suppliers, saving costs on imports.
- Coordinated transport arrangements to facilitate timely delivery of shipments.
- Analysed market trends to identify potential opportunities for exports.
- Responded quickly to customer enquiries, enhancing customer satisfaction.
- Managed import and export documentation for timely clearance of goods.
- Tracked shipments using multiple software systems and kept clients informed on progress.
- Fielded logistics requests worldwide and learned new country requirements in various languages to avoid errors.
- Collaborated efficiently with sales team to meet customer demands.
Education
Some College (No Degree) - Introduction in the International Marketing
GLOBAL GREECE, International Business Projects
ThessalonikiSome College (No Degree) - New methods of B2B approach internationally
GLOBAL GREECE, International Business Projects
ThessalonikiBachelor of Applied Science - Social Studies -Linguistics
National University of Patras
Patras Greece 09.2002 - 09.2007
Skills
- Relationship-building
- Client Relationship Management
- Resource allocation
- Strategic planning
- Negotiation expertise
- Critical evaluation
- Persuasive communication
- Emotional intelligence
Timeline
Premium class flight attendant
Etihad Airways
10.2015 - Current
Assistant HR manager
Dr. Firas Dental And Orthodontic Center LLC
04.2015 - 10.2015
HR recruiter
BeDashing Beauty Lounge LLC
02.2015 - 04.2015
Personal assistant to the managing director
Pavan Caffe
10.2013 - 02.2015
B2B sales executive
Effort Marketing Services
01.2012 - 07.2012
B2B sales consultant
Teleperformance Hellas
10.2009 - 12.2010
Import-Export coordinator
Valkanos S.A.
07.2008 - 07.2009
Bachelor of Applied Science - Social Studies -Linguistics
National University of Patras
09.2002 - 09.2007
Some College (No Degree) - Introduction in the International Marketing
GLOBAL GREECE, International Business Projects
Some College (No Degree) - New methods of B2B approach internationally
GLOBAL GREECE, International Business Projects
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