Irshaad Abdool

• Recruitment
1. Global communication
- Sourced Resumes internationally
- Contacted people globally (calls and emails)
- Negotiated prices
- Made proposals to clients

• Customer service
- Provided information on the available services
- Collected feedback

- Problem Solving
- Built and Maintained Good Customer Relationships

• Advertising
- Promoted jobs advertisement: Requirements and mission
- Promoted information about the company

•Admin tasks
- Handled company monthly expenses invoice
- Handled company online tools

• 1. Guest Reception and Check-In/Check-Out
• Warm Welcome: Greet guests with a friendly and professional demeanor.
• Check-In: Efficiently process guest check-ins, verifying reservations, and collecting necessary information.
• Check-Out: Handle guest check-outs, ensuring all charges are correct and processing payments.
• 2. Guest Services and Requests
• Information Provision: Provide guests with information about hotel amenities, local attractions, and activities.
• Requests: Address and fulfill special requests, such as room preferences, extra amenities, or special arrangements.
• 3. Concierge Services
• Activity Booking: Assist guests with booking tours, activities, and transportation.
• Recommendations: Offer recommendations for dining, shopping, and entertainment options in the local area.
• 4. Guest Relations
• Personalized Service: Strive to provide personalized service to enhance the guest experience.
• Feedback Collection: Solicit guest feedback and use it to improve service quality.
• 5. Team Collaboration
• Coordination: Work closely with other hotel departments to ensure seamless guest experiences.

• Provided customers with product knowledge to help them choose the best items for their needs! Suggested additional items such as cards or tags to enhance customer's purchases! Assisted customers in selecting appropriate products for special occasions or holidays! Welcomed customers warmly and explained fees for gift wrapping services