Irshana Mohammadu Razmy
Dubai
Summary
Accomplished professional with expertise in Microsoft tools and CRM software, demonstrating influential communication and HR analytics proficiency. Skilled in ethical practice, outplacement support, and employee database systems, with a strong knowledge of employment law and human resources expertise. Adept at developing compensation strategies and administering benefits, aiming to leverage skills in a dynamic HR environment to drive organisational success.
Overview
10
10
years of post-secondary education
15
15
years of professional experience
Work history
Business HR manager
SIS DOCUMNET CLEARING SERVICE LLC
BUSINESS BAY, UAE
2025.04 - Current
- Led staff recruitment campaigns, resulting in high-quality candidate shortlists.
- Contributed to team effort by accomplishing related results as needed.
- Implemented new HR software systems to streamline administrative processes.
- Established a clear communication channel between management and employees through regular updates and open forums.
- Conducted exit interviews for insights into staff turnover trends.
- Managed complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.
- Conducted training sessions to improve team performance and productivity.
- Developed HR policies by identifying and researching human resources issues.
- Maintained HR records for employee data management purposes.
- Recruited, hired and trained new employees to optimise profitability.
- Maintained precise, detailed staff and company records for thorough reference.
Manager
One Square DMCC
Jlt
2023.08 - 2025.04
- Managed client relations and customer service to ensure high levels of satisfaction and repeat business.
- Resolved conflicts effectively, maintaining professionalism and poise in challenging situations.
- Utilized problem-solving skills to address and rectify customer issues promptly.
- Demonstrated strong time management abilities by prioritizing tasks and meeting deadlines consistently.
- Proficient in the use of CRM software to track customer interactions and sales processes.
- Enhanced team collaboration through clear and effective communication strategies.
- Oversaw employment and family visa processes, ensuring compliance with immigration regulations.
- Coordinated attestation procedures for official documents as required for business and personal purposes.
- Assisted in the setup of DMCC and LLC business accounts, streamlining operational efficiency.
- Maintained financial records using Tally & CRM software, contributing to accurate account management.
- Organized and facilitated meetings and conferences for foreign delegates, showcasing excellent event management skills.
- Coordinated cross-departmental collaboration for improved workflow.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Facilitated staff training, resulting in better customer service.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Sales Officer
Damac
Internet city
2022.02 - 2023.07
- Generated new client leads through effective market research and networking strategies.
- Provided exceptional customer service to maintain and improve customer satisfaction.
- Managed administrative tasks to ensure efficient office operations.
- Assisted in the development and implementation of sales strategies to increase company revenue.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with the sales team to identify and pursue new sales opportunities.
- Ensured compliance with company policies and procedures in all customer care activities.
- Consistently met or exceeded sales targets through effective client management.
Research Officer
University Kebangsaan Malaysia
Bangi
2013.05 - 2022.11
- Coordinated the development and composition of the Social Science Research annual report, ensuring comprehensive coverage of yearly progress and insights.
- Facilitated the organization and execution of academic conferences, managing logistics and participant coordination to foster knowledge exchange and networking.
- Oversaw the publication process for research findings, collaborating with authors to refine and disseminate high-quality scholarly work.
- Provided meticulous proofreading services for academic theses, enhancing clarity, coherence, and grammatical precision.
- Conducted quantitative and qualitative research analysis, employing rigorous methodologies to extract meaningful patterns and support evidence-based conclusions.
Research Officer
Parliament of Sri Lanka
Colombo
2011.04 - 2012.12
- Conducted comprehensive research to support the development of annual reports, ensuring accuracy and relevance of data presented.
- Collaborated with team members to gather, analyze, and synthesize information pertinent to report objectives.
- Drafted sections of annual reports, focusing on clarity, coherence, and adherence to organizational standards.
- Engaged in field research activities to collect primary data, enhancing the credibility and depth of report findings.
- Reviewed and edited report content for grammatical accuracy and consistency, contributing to the overall quality of the final document.
- Managed the organization and presentation of research findings, utilizing effective data visualization techniques where appropriate.
- Assisted in the preparation of report summaries and executive overviews, highlighting key insights and recommendations for stakeholders.
- Maintained up-to-date knowledge of research methodologies and industry trends to inform report writing and ensure best practices.
Education
Master (MSc/MA) - SOCIOLOGY
NATIONAL UNIVERSITY OF MALAYSIA
Selangor, Malaysia 2014.03 - 2018.09
Bachelor(BSc/BA) - SOCIOLOGY
EASTERN UNIVERSITY
Batticaloa, Sri Lanka 2005.08 - 2010.09
Skills
- Windows & Office tools
- Microsoft Expert
- CRM SOFTWARE Expert
- Influential communication
- HR analytics proficiency
- Ethical practice
- Outplacement support
- Employee database systems
- Knowledge of employment law
- Human resources expertise
- Compensation strategy knowledge
- Benefits administration
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Portfolio
FEATURED
HR
Languages
Tamil Native
Fluent
English Native
Fluent
Arabic
Beginner
Timeline
Business HR manager
SIS DOCUMNET CLEARING SERVICE LLC
2025.04 - Current
Manager
One Square DMCC
2023.08 - 2025.04
Sales Officer
Damac
2022.02 - 2023.07
Master (MSc/MA) - SOCIOLOGY
NATIONAL UNIVERSITY OF MALAYSIA
2014.03 - 2018.09
Research Officer
University Kebangsaan Malaysia
2013.05 - 2022.11
Research Officer
Parliament of Sri Lanka
2011.04 - 2012.12
Bachelor(BSc/BA) - SOCIOLOGY
EASTERN UNIVERSITY
2005.08 - 2010.09