Iryna Fylyppovych
Doha
Summary
Accomplished professional with extensive expertise in luxury hospitality and hospitality management, specialising in F&B operations, VIP service, and royal protocol. Demonstrates exceptional skills in executive assistance, household management, and guest relations, ensuring service excellence and confidentiality management. Proven track record in event coordination, travel coordination, and reservation management, complemented by strong team leadership and staff supervision abilities. Adept at conflict resolution, problem solving, and multitasking within high-pressure environments. Committed to delivering superior customer service and operational support while maintaining the highest standards of fine dining and table service.
Overview
20
20
years of professional experience
3
3
Languages
Work history
Butler / Household Assistant
Beach Private Villa for the Royal Family at the “Intercontinental” Hotel
Doha, Qatar
2019.01 - 2026.08
- Coordinate schedules, travel. events and personal requests
- Supervise housekeeping standards and staff performance
- Overseeing wardrobe management for luxury and haute couture clothing, including garment care, packing, unpacking, inventory organization, and coordination with specialist laundry services
- Handling high-value personal belongings, designer items, jewelry, and luxury accessories with exceptional attention to detail and care
- Provide high-level butler service and VIP guest experience
- Accompanying royal family members during dining events and providing professional fine dining and table service
- Liaising with hotel departments, household staff, chauffeurs, suppliers, external vendors, and concierge teams to ensure seamless daily operations
- Resolving issues proactively and responding efficiently to last-minute requests and changing priorities
Restaurant Manager
“Skver” Restaurant
Odesa
2016.01 - 2019.01
- Directed and managed all daily restaurant operations, ensuring exceptional service quality, operational efficiency, and compliance with hospitality standards
- Supervised front-of-house operations, monitored staff performance, and maintained seamless coordination between service and kitchen teams
- Led, trained, and motivated service staff to deliver outstanding guest experiences and maintain high customer satisfaction levels
- Managed team scheduling, task delegation, and workforce coordination to ensure efficient operational coverage during peak business hours
- Maintained premium customer service standards by addressing guest inquiries, resolving complaints, and handling conflict resolution professionally
- Coordinated VIP guest services, private dining experiences, special events, and reservation management
- Assisted guests with menu recommendations, event planning, and personalized hospitality services
- Oversaw restaurant presentation, cleanliness, hygiene compliance, and adherence to food safety regulations
- Operated POS systems, supervised cash handling procedures, and monitored daily financial transactions
- Managed supplier communication, product receiving, stock control, and inventory management processes
- Implemented operational improvements to optimize workflow, service speed, and guest satisfaction
- Collaborated closely with chefs, suppliers, and management teams to maintain high operational standards and service consistency
- Monitored restaurant performance and ensured compliance with company policies, quality standards, and hospitality procedures
- Built strong relationships with loyal guests, business partners, and suppliers to support customer retention and business growth
- Demonstrated strong leadership, multitasking, and problem-solving abilities in a fast-paced hospitality environment
Waitress
“Vodogray” Restaurant
Odesa
2015.01 - 2016.01
Delivery Service Operator
“Pan Pizza” Pizzeria
Odesa
2007.01 - 2014.01
Education
Bachelor’s Degree - Art Graphic Faculty, Arts & Crafts
South Ukrainian National Pedagogical University
Ukraine 2011.01 -
Master of Ceramic Production - Arts & Crafts
Odesa Art and Theater School
Ukraine 2006.01 -
Skills
- Luxury Hospitality
- Hospitality Management
- F&B Operations
- VIP Service
- Royal Protocol
- Executive Assistance
- Household Management
- Restaurant Operations
- Guest Relations
- Customer Service
- Fine Dining
- Table Service
- Event Coordination
- Travel Coordination
- Reservation Management
- Team Leadership
- Staff Supervision
- Staff Training
- Conflict Resolution
- Problem Solving
- Time Management
- Multitasking Skills
- Inventory Control
- Supplier Coordination
- Wardrobe Management
- Confidentiality Management
- Operational Support
- Service Excellence
- Cash Handling
- POS Systems
Languages
English
Fluent
Ukrainian
Native
Russian
Fluent
Timeline
Butler / Household Assistant
Beach Private Villa for the Royal Family at the “Intercontinental” Hotel
2019.01 - 2026.08
Restaurant Manager
“Skver” Restaurant
2016.01 - 2019.01
Waitress
“Vodogray” Restaurant
2015.01 - 2016.01
Bachelor’s Degree - Art Graphic Faculty, Arts & Crafts
South Ukrainian National Pedagogical University
2011.01 -
Delivery Service Operator
“Pan Pizza” Pizzeria
2007.01 - 2014.01
Master of Ceramic Production - Arts & Crafts
Odesa Art and Theater School
2006.01 -