Travel & Cultural Exploration
Iryna Mukomel
Cabin Crew Member
Dubai
Summary
Service-oriented hospitality and aviation professional with 9+ years of experience in customer service, luxury hospitality, and aviation. Demonstrated ability to provide exceptional guest experiences, manage VIP clientele, and excel in high-pressure environments. Fluent in English, Spanish, Russian, and Ukrainian, with strong interpersonal skills for effective communication and rapport-building. Committed to maintaining smooth operations and consistently delivering top-tier service in premium settings.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Cabin Crew Member
Emirates Airline
11.2019 - Current
- Delivered world-class hospitality and ensured safety compliance for international passengers.
- Managed VIP guest services, responding to special requests with discretion and efficiency.
- Resolved passenger conflicts and medical emergencies with professionalism.
- Facilitated communication between the flight deck and cabin crew to ensure smooth operations.
- Provided tailored in-flight experiences to elite clientele, including menu recommendations and personalized services.
Food Advisor
GAIA Fine Dining
Dubai
11.2018 - 11.2019
- Provided a personalized dining experience for high-profile guests, ensuring top-tier service.
- Assisted in event coordination and private dining experiences, aligning with guest preferences.
- Handled customer complaints courteously to enhance guest satisfaction and loyalty.
VIP Concierge
Grand Hyatt Resort Playa Del Carmen
Playa Del Carmen
03.2016 - 08.2016
- Managed ground and air travel arrangements for elite clientele, ensuring a seamless experience.
- Provided luxury hospitality services, including restaurant reservations, personalized itineraries, and event coordination.
- Assisted VIP guests with a high degree of respect for privacy and exclusivity.
VIP Concierge
Blue Bay Grand Esmeralda Playa Del Carmen
Playa Del Carmen
06.2014 - 07.2015
- Curated bespoke guest experiences, ensuring premium service and satisfaction.
- Developed a comprehensive database of local attractions to assist in itinerary planning.
- Managed front office operations, delivering 5-star concierge services.
Education
Bachelor of Economics - Economics
Kyiv National Economic University
Kyiv, Ukraine 04.2001 - 10.2013
Skills
- Luxury Guest Experience & VIP Concierge
- Aviation & Airline Customer Service
- Cross-Cultural Communication
- Passenger Handling & Documentation
- Time Management & Problem-Solving
Interests
Fine Dining & Gastronomy
Fitness & Wellness
Event Planning & Hospitality Activities
Timeline
Cabin Crew Member
Emirates Airline
11.2019 - Current
Food Advisor
GAIA Fine Dining
11.2018 - 11.2019
VIP Concierge
Grand Hyatt Resort Playa Del Carmen
03.2016 - 08.2016
VIP Concierge
Blue Bay Grand Esmeralda Playa Del Carmen
06.2014 - 07.2015
Bachelor of Economics - Economics
Kyiv National Economic University
04.2001 - 10.2013
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