Iryna Mukomel
Dubai
Summary
Service-oriented professional with more then 9 years of customer service experience. Offering superb work ethic and motivated, service-driven personality. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
14
14
years of professional experience
Work History
Cabin Crew Member
Emirates Airline
11.2019 - Current
- Provided theworld's best in-flight experience
- Ensured thesafety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between the flight deck and cabin crew before and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
Food Advisor
GAIA Fine Dining
11.2018 - 11.2019
- Designed optimized food experience for in house diners based on their preferences
- Resolved problems, improved operations and provided exceptional service.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Community Work Volunteer
Hogar Wil Sueño Denizli
04.2017 - 05.2017
- Planning activities, meal preparation and organizing social gatherings for the elderly
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
Community Work Volunteer
Comedor de Amor
03.2017 - 04.2017
- Led group discussions and activities to meet different community needs.
- Maintained clean facilities to better serve program needs.
VIP Concierge
Grand Hyatt Resort Playa Del Carmen
05.2016 - 08.2016
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Handled customer complaints to satisfy and retain guests.
VIP Concierge
Blue Bay Grand Esmeralda Playa Del Carmen
06.2014 - 07.2015
- Providing exceptional assistance for VIP guests
- Created welcoming and comfortable environment for guests.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Education Assistant
Phoenix English School Qingzhen
11.2013 - 02.2014
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Tour Guide
Guide Olimpiyskiy Sports Complex
01.2012 - 01.2013
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Established positive relationships with tour members through fun and engaging conversation.
Volunteer
Nadia” NGO Vinnytsya
09.2009 - 06.2010
- Organizing social events for people of determination and their peers
Education
Bachelor of Economics - Economics
Kyiv National Economic University
Kyiv,Ukraine10.2013
Economics
Vinnytsia Technical College
2010
Skills
- Time Management
- Cross-Cultural Communication
- Adult AED and CPR
- Customer Assistance
- Verbal and Written Communication
- Public Interaction
- Emergency Situations Management
- Conflict Resolution Techniques
- Brand Promotion
Languages
Spanish
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Cabin Crew Member
Emirates Airline
11.2019 - Current
Food Advisor
GAIA Fine Dining
11.2018 - 11.2019
Community Work Volunteer
Hogar Wil Sueño Denizli
04.2017 - 05.2017
Community Work Volunteer
Comedor de Amor
03.2017 - 04.2017
VIP Concierge
Grand Hyatt Resort Playa Del Carmen
05.2016 - 08.2016
VIP Concierge
Blue Bay Grand Esmeralda Playa Del Carmen
06.2014 - 07.2015
Education Assistant
Phoenix English School Qingzhen
11.2013 - 02.2014
Tour Guide
Guide Olimpiyskiy Sports Complex
01.2012 - 01.2013
Volunteer
Nadia” NGO Vinnytsya
09.2009 - 06.2010
Bachelor of Economics - Economics
Kyiv National Economic University
Economics
Vinnytsia Technical College