ISAAC ADDO
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
5
5
years of professional experience
Work History
Waiter
Plaza Premium Lounge
11.2024 - Current
- Provided attentive and personalized service to guests in a fast-paced fine dining/casual environment.
- Accurately took orders, processed payments, and managed reservations using POS System.
- Upsold specialty dishes and beverages, increasing average check size by 15%.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Resolved customer complaints professionally, maintaining a 95% satisfaction rate.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Mezzanine Bar And Kitchen
06.2023 - 10.2024
- Assisted in training new waitstaff on service protocols and restaurant policies.
- Managed large parties and private events, ensuring seamless service for up to 50+ guests.
- Maintained inventory of dining supplies and assisted with restocking.
- Recognized for Employee of the Month twice for outstanding.
Commi Waiter (Part time)
APRONS AND HAMMERS (West Palm)
12.2022 - 04.2023
- Greeted and seated guests, providing menus and explaining daily specials.
- Assisted wait staff in setting up dining areas, ensuring tables were properly arranged and stocked with necessary items.
- Take food and beverage orders and enter into POS system.
- Answering queries from customers.
- Ensure accuracy of orders and promptly communicate any special requests or dietary restrictions to kitchen staff.
- Serve food and beverages to guests in timely and professional manner.
- Maintain cleanliness and organization of tables and dining area.
- Assisted with restaurant opening and closing procedures.
Waiter/ Junior Barista
Sanderson’s LLC
07.2020 - 11.2022
- To deliver food to guests in friendly, professional and knowledgeable manner.
- Double checked meals placed in the window against customer tickets for better accuracy.
- Delivery food quickly to the correct tables to help the kitchen move faster and keep customers happy.
- Espresso Machine Use
- Latte Art
- Customer Service
- Time Management
- Teamwork
Education
Secondary School -
Konongo Odumase Senior High School
01.2013
Skills
- Customer Service Excellence
- Order Taking & POS System Operation
- Menu Knowledge & Upselling Techniques
- Food & Beverage Service (Fine Dining & Casual)
- Conflict Resolution & Complaint Handling
- Team Coordination & Communication
- Table Setting & Maintenance
- Hygiene & Safety Compliance
- Strong multitasking
- Time management
- Customer service
Disclaimer
I hereby declare that the information furnished here with is true and correct as far as best of my knowledge, I am aware that I will be held responsible in any information is wrongly projected.
PERSONAL PROFILE
- Nationality: Ghanaian
- Date of Birth: 25th November 1992.
- Gender: Male
- Marital Status: Single
- Passport Number: G1374484
Timeline
Waiter
Plaza Premium Lounge
11.2024 - Current
Waiter
Mezzanine Bar And Kitchen
06.2023 - 10.2024
Commi Waiter (Part time)
APRONS AND HAMMERS (West Palm)
12.2022 - 04.2023
Waiter/ Junior Barista
Sanderson’s LLC
07.2020 - 11.2022
Secondary School -
Konongo Odumase Senior High School