Isaac Kwabla Alavi
Dubai
Summary
Well-qualified freight forwarding with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Courier Dispatcher
Federal Express, FedEx
06.2022 - 08.2023
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Assisted in recruitment process by conducting interviews and evaluating candidate suitability for courier roles.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
Warehouse Associate
Dr Scent Warehouse
02.2019 - 11.2021
- Improve warehouse efficiency by streamlining inventory management processes.
- Consistently lifted materials weighing as much 32 pounds.
- Streamlined order processing for faster customer fulfillment and improved satisfaction rates.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Warehouse Assistant
Sharaf DG Warehouse
04.2016 - 12.2018
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced ed damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accurately by meticulously following picking lists and double checking packed items.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
Bachelor of Science - Supply Chain And Logistics Management
Accra Technical University
Accra, Ghana11.2014
Associate of Science - Automobile Engineering
Accra Technical Training Center
Accra, Ghana06.2011
Skills
- Strong multitasking
- Quick Learner
- Team player attitude
- Reliability and punctuality
- Dispatching procedures
- Customer Service-Oriented
Certification
- Certified Forklift Operator
Timeline
Courier Dispatcher
Federal Express, FedEx
06.2022 - 08.2023
Warehouse Associate
Dr Scent Warehouse
02.2019 - 11.2021
Warehouse Assistant
Sharaf DG Warehouse
04.2016 - 12.2018
Bachelor of Science - Supply Chain And Logistics Management
Accra Technical University
Associate of Science - Automobile Engineering
Accra Technical Training Center
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