ISAAC BOGERE
Dubai,United Arab Emirates
Summary
Reliable professional with focus on ensuring smooth and safe aircraft ground operations. Capable of coordinating loading and unloading of baggage and cargo, maintaining equipment, and adhering to safety protocols. Delivers timely and organised service, leveraging strong communication and teamwork skills.
Overview
9
9
years of professional experience
Work History
PUSHBACK OPERATOR
JETEX EXECUTIVE AVIATION
DUBAI, UAE
04.2021 - Current
- Operated ground service equipment to maintain punctual flight departures.
- Adhered strictly to health and safety regulations whilst performing heavy lifting tasks.
- Handled luggage and freight with care to avoid damage and loss risks.
- Ensured smooth operations by promptly addressing mechanical issues in ground service vehicles.
- Connected electrical power units and hoses securely for safe charging and fuelling.
- Communicated closely with ground crew, flight crew and tow personnel via headset radios.
- Executed efficient turnaround of aircraft by prioritising tasks under tight timelines.
- Managed time effectively to handle multiple flights within shift hours.
- Operated various types of equipment safely such as conveyor belts, pushback tractors and tugs.
- Collaborated closely with team members during high-stress situations, such as flight delays or emergencies, achieving swift resolutions.
- Performed routine maintenance checks on ground support equipment, prolonging lifespan.
- Positioned and pushed aircraft from remote locations to designated areas for operation.
Airport customer service agent
Dnata
Dubai, United Arab Emirates
03.2018 - 02.2021
- Recorded accurate passenger information to eliminate ticketing errors.
- Conducted calls professionally and politely to maintain excellent service standards.
- Employed strong product and systems knowledge to handle booking enquiries.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Trained and mentored junior consultants in customer service best practices.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Executed passport control procedures to ensure security at the airport.
- Conducted security screenings and inspections, prioritising passenger safety and compliance.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
Passenger service agent
Etihad Airways
Abudhabi, United Arab Emirates
02.2016 - 02.2018
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Recorded accurate passenger information to eliminate ticketing errors.
- Spoke clearly to communicate easily with non-native speakers.
- Verified customer passports and documentation to travel.
- Explained airport process to passengers in preparation for next steps.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Supported revenue generation efforts through upselling of airline products and services during check-in process.
- Instructed passengers on safety and emergency procedures and answered passenger enquiries.
- Responded calmly to help distressed, confused or lost passengers.
Education
Bachelor of Business Administration - Business
Makerere University
Kampala 01.2013 -
Skills
- Time-Sensitive processing
- Electrical power connections
- Equipment operation
- Quality Assurance
- Hazardous materials handling
- Manual handling
- External servicing
- Workload management
- Passenger assistance expertise
- Aircraft safety checks
- Communication proficiency
- Familiarity with airport codes
- Pushback operation
- Customer service orientation
- Ramp equipment usage
- Strong work ethic
- Aircraft marshalling
Languages
English
Fluent
Timeline
PUSHBACK OPERATOR
JETEX EXECUTIVE AVIATION
04.2021 - Current
Airport customer service agent
Dnata
03.2018 - 02.2021
Passenger service agent
Etihad Airways
02.2016 - 02.2018
Bachelor of Business Administration - Business
Makerere University
01.2013 -
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