Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ISAAC BOUHERRAFA

ISAAC BOUHERRAFA

Dubai

Summary

My name is Isaac, I’m 21 years old, based between the UAE and France. I was educated in both American and French systems and graduated from a French school with a Baccalauréat. I’ve gained experience in customer service, logistics, and event support, and I’m now looking to grow in a ground operations or ticketing role where I can apply my skills and enthusiasm for helping people.

Overview

3
3
years of professional experience

Work History

Customer Service & Logistics

Marla Center
06.2024 - 04.2025
  • Handled customer requests at the service counter, assisted with product availability, and managed complaints calmly and efficiently.
  • Worked closely with the logistics team to coordinate stock replenishment and ensure smooth back-store to front-store flow.
  • Supported order preparation and managed pickup schedules for online grocery orders.
  • Helped maintain a clean, organized, and customer-friendly environment during peak hours.

Reservation Support Intern

Havaas
06.2023 - 11.2023
  • Assisted senior agents in managing flight and train reservations, ensuring accuracy and adherence to client preferences.
  • Verified travel documents, including passports and visas, to comply with international travel regulations.
  • Responded to customer inquiries via phone and email, providing information on travel options and pricing.
  • Participated in a comprehensive internal training program focused on customer service and reservation systems.

Concierge Support

Al Safa City Hotel
11.2022 - 12.2022
  • Assisted guests with transportation bookings, luggage handling, and local recommendations.
  • Helped manage check-in flow and supported the front desk during busy periods.
  • Promoted in-house services such as airport transfers, tours, and dining offers.
  • Addressed guest requests and ensured quick escalation of any issues to senior staff.

Customer Service Assistant

Concorde Voyage
06.2022 - 10.2022
  • Assisted French and international customers in booking local and regional train tickets.
  • Explained travel itineraries, transfer options, and ticketing requirements.
  • Handled payments and refunds at the desk and kept daily sales logs using Excel.
  • Promoted add-ons such as guided tours, insurance packages, and luggage services.

Sales & Info Desk Agent

Dubai International Boat Show
03.2022 - 03.2022
  • Represented a marine leisure brand at the Dubai Boat Show, guiding visitors and VIP guests to stands and experiences.
  • Provided clear and engaging product information, promoting optional packages and upgrades.
  • Handled POS transactions and recorded visitor interest using a digital lead capture tool.
  • Assisted with crowd control and event logistics, ensuring smooth visitor flow and satisfaction.

Guest Services Assistant

Abu Dhabi F1 Grand Prix
01.2022 - 01.2022
  • Welcomed attendees, guided VIPs and general ticket holders to their designated zones, and assisted with entry procedures.
  • Provided clear information on event schedule, transport, and hospitality services.
  • Managed crowd flow and resolved on-the-spot guest concerns with professionalism and urgency.
  • Collaborated with logistics and operations teams to ensure smooth guest movement and satisfaction.

Education

High School -

School Of Modern Skills
United Arab Emirates
09.2015

Baccalaureate Certificate -

Saint Genes La Salle
Paris , France
06.2022

Skills

  • Customer service
  • Order management
  • Logistics coordination
  • Reservation systems
  • POS transactions
  • Flexible and adaptable

Languages

French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Customer Service & Logistics

Marla Center
06.2024 - 04.2025

Reservation Support Intern

Havaas
06.2023 - 11.2023

Concierge Support

Al Safa City Hotel
11.2022 - 12.2022

Customer Service Assistant

Concorde Voyage
06.2022 - 10.2022

Sales & Info Desk Agent

Dubai International Boat Show
03.2022 - 03.2022

Guest Services Assistant

Abu Dhabi F1 Grand Prix
01.2022 - 01.2022

High School -

School Of Modern Skills

Baccalaureate Certificate -

Saint Genes La Salle

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ISAAC BOUHERRAFA