Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JOSPHINE ABENA NANYRAM ATTIPOE

JOSPHINE ABENA NANYRAM ATTIPOE

DUBAI

Summary

Proven leader in hospitality, excelling in staff management and customer service at Kempinski Hotel Accra, I significantly enhanced dining experiences and retention rates. Expert in complaint handling and sales promotion, I fostered team collaboration and efficiency, ensuring order accuracy and safety standards. Achieved notable service quality, driving operational excellence. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. [Title] certified. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.

Overview

4
4
years of professional experience

Work History

Waitress Supervisor

Golden B Hotel Ghana
04.2022 - 03.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

Waitress

Kempinski Hotel Accra (Ghana)
06.2020 - 03.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

High School Diploma -

APOSTLE SAFO SCHOOL OF ART AND SCIENCE
GHANA
04.2020

Skills

  • Task Delegation
  • Complaint Handling
  • Order Accuracy
  • Sales Promotion
  • Customer Service
  • Staff Management
  • Cash Handling
  • Opening and closing procedures
  • Food safety understanding
  • Safety Training

Languages

English
Advanced (C1)

Timeline

Waitress Supervisor

Golden B Hotel Ghana
04.2022 - 03.2024

Waitress

Kempinski Hotel Accra (Ghana)
06.2020 - 03.2022

High School Diploma -

APOSTLE SAFO SCHOOL OF ART AND SCIENCE
JOSPHINE ABENA NANYRAM ATTIPOE