Isaac Wanda
DUBAI
Summary
Experienced in Office Management, Licensed Loss and Prevention Administrative Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Executive Office Manager /Loss Prevention Supervisor
RED SEA INTERNATIONAL INVESTIMENTS
04.2018 - 12.2022
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Conducted training for security personnel in all relevant security procedures. such as fire drills and evacuations, first aid, access control, systems management, effective patrols, as well as customer care.
- Controlled wastage of resources in order to lower costs and keep business operating within budget while championing environmental conservation.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured compliance with company policies in order to keep organization operating within legal and regulatory guidelines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers in compliance with security-approved measures.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Used power point and CAFM to prepare presentations, proposals, and reports.
Senior Security Supervisor
IFA HOTELS, RESORTS AND RESIDENTIAL SERVICES
05.2013 - 03.2018
- Coordinating daily site/facility operations while managing over 200 staff
- Prepared and submitted reports to keep management informed of security activities and developments.
- Provided all required training and fresher courses were carried out regularly by ensuring customer care and safety of lives and property was paramount in day-to-day operations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of company assets.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Proofread investigated incidents alongside functional management and security supervisors.
- Ensured guards screened vendors and contractors before granting access to restricted areas on all managed premises/sites
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Ensured personnel conducted regular patrols of facilities in order to report anomalies and detect and deter security threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented effective strategies to prevent and respond to security incidents.
- Coordinated with local authorities whenever it was required
Education
Certificate in FM - Facility Management
Quadra Plus
Dubai - UAE2022
Certified QMS - ISO 9001 Internal Auditor Certified
Rovis Management Services
Dubai - UAE2018
Security Supervisor - Security Services Administration And Management
Dubai Police Academy/Sira
Dubai - UAE2017
Certificate in Security Systems Management - Security Systems Management
Dubai Police Academy/Sira
Dubai - UAE2015
Diploma - Arts
St Lawrence College
Kamapala - Uganda03.2002
Advanced Higher Learning Certificate - General Studies
ST Leos Collage Kyegobe
Uganda01.1999
Skills
- Regulatory Compliance
- Report Writing
- Excellent Multitasking Abilities
- Policy Implementation
- Staff Training
- Document Quality
- Customer Communication
- Conflict Management
- Employee Performance Evaluations
- Office Organization
- Team Bonding
- Performance Improvement
- Strategy Development
- Scheduling
- Organizational Skills
- PowerPoint Presentations
Sports, Music and Meeting people
Playing football, basketball, and cricket, additionally listening to music, and meeting new faces in order to learn more about what life has to offer.
Timeline
Executive Office Manager /Loss Prevention Supervisor
RED SEA INTERNATIONAL INVESTIMENTS
04.2018 - 12.2022
Senior Security Supervisor
IFA HOTELS, RESORTS AND RESIDENTIAL SERVICES
05.2013 - 03.2018
Certificate in FM - Facility Management
Quadra Plus
Certified QMS - ISO 9001 Internal Auditor Certified
Rovis Management Services
Security Supervisor - Security Services Administration And Management
Dubai Police Academy/Sira
Certificate in Security Systems Management - Security Systems Management
Dubai Police Academy/Sira
Diploma - Arts
St Lawrence College
Advanced Higher Learning Certificate - General Studies
ST Leos Collage Kyegobe
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