ISABEL WAMARU
Dubai
Summary
Dedicated customer service professional with over 4 years extensive knowledge and experience in the hospitality industry as well as customer's satisfaction. Recognized for the ability to provide outgoing and exceptional service that ensures retention and positive feedback, Therefore seeking for a competitive and challenging environment where I can serve the organization and establish a career for myself.
Overview
5
5
years of professional experience
Work History
Telephone Operator
RAINBOW RUIRU RESORT
2021.10 - 2024.04
- Maintained accurate records of calls placed and received.
- Ensuring guests' satisfaction throughout their stay by reaching out to them through surveys and feedback.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
IN ROOM DINING ORDERTAKER
RAINBOW RUIRU RESORT
2021.02 - 2021.09
- Assist the guests in placing their orders, making recommendations and honoring all special requests
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Have full knowledge of beverage lists
- Preparing amenities and food orders
- Notify guests of any delays in service delivery
- Assist in increasing the room service food and beverage revenues by up-selling to the guests when they place orders.
WAITRESS
JAVA HOUSE KENYA
2019.09 - 2020.12
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certificate of Higher Education (K.C.S.E) -
Philips Academy
Kenya, Murang'a11.2017
Certificate of Primary Education (K.C.P.E) -
Juuema Junior Academy
Kenya, Murang'a11.2013
Skills
- Customer service
- Teamwork
- Empathy
- Effective Listening
- Problem solving skills
- Adaptability
- Decision making
- Leadership
Personal Information
- Passport Number: BK652508
- Date of Birth: 03/10/1998
- Nationality: Kenyan
Heightcm
162
References
Upon request.
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Arabic
Elementary (A2)
Timeline
Telephone Operator
RAINBOW RUIRU RESORT
2021.10 - 2024.04
IN ROOM DINING ORDERTAKER
RAINBOW RUIRU RESORT
2021.02 - 2021.09
WAITRESS
JAVA HOUSE KENYA
2019.09 - 2020.12
Certificate of Higher Education (K.C.S.E) -
Philips Academy
Certificate of Primary Education (K.C.P.E) -
Juuema Junior Academy
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